Attach call recordings to project tasks

Once a call recording becomes available in SmartDialog, post a comment with the audio details to the corresponding task in Jira Software Cloud.

Try:

See all SmartDialog + Jira Software Cloud integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SmartDialog Explore SmartDialog →

Triggers

New inbound SMS

Fires when a new text message is received in SmartDialog.

New call

Fires when a new call comes in or out through SmartDialog.

Missed call

Fires when a call is missed in SmartDialog.

Call recording ready

Fires when a call recording finishes processing in SmartDialog.

Actions

Send an SMS or MMS

Sends a text message through SmartDialog.

Place an outbound call

Starts an outbound call via SmartDialog.

Create or update a contact

Creates or updates a contact in SmartDialog.

Send a voice message

Sends a recorded voice message via SmartDialog.

Jira Software Cloud Explore Jira Software Cloud →

Triggers

New task created

Fires when a new task or card is created in Jira Software Cloud.

Task completed

Fires when a task in Jira Software Cloud is marked complete.

Due date approaching

Fires when a task's due date in Jira Software Cloud is coming up.

Comment added

Fires when a comment is added to a task in Jira Software Cloud.

Actions

Create task

Creates a new task in Jira Software Cloud.

Update task

Updates a task's status or assignee in Jira Software Cloud.

Add comment

Posts a comment on a task in Jira Software Cloud.

Move task

Moves a task in Jira Software Cloud to a different board or list.

Log missed calls as follow-up tasks When a customer call goes unanswered in SmartDialog, automatically create a follow-up task in Jira Software Cloud so team members can return the call. See details

Send SMS notifications when tasks are completed When a project task is marked complete in Jira Software Cloud, automatically send a confirmation text message to the client through SmartDialog. See details

See all SmartDialog + Jira Software Cloud integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Attach call recordings to project tasks” between SmartDialog and Jira Software Cloud?

Yes — describe it in the box above and Knit's Integrations Agent researches SmartDialog and Jira Software Cloud's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can connecting SmartDialog with Jira Software Cloud help manage missed customer calls?

You can set up an integration so every missed call in SmartDialog creates a task in Jira Software Cloud, ensuring your team follows up promptly.

Can project updates in Jira Software Cloud send notifications to clients?

Yes, completing a task or reaching a due date in Jira Software Cloud can prompt SmartDialog to send a text message directly to the customer.