Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Smarter Contact, automatically log the activity on the contact's record in Lofty.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smarter Contact Explore Smarter Contact →

Triggers

New inbound SMS

Fires when a new text message is received in Smarter Contact.

New call

Fires when a new call comes in or out through Smarter Contact.

Missed call

Fires when a call is missed in Smarter Contact.

Call recording ready

Fires when a call recording finishes processing in Smarter Contact.

Actions

Send an SMS or MMS

Sends a text message through Smarter Contact.

Place an outbound call

Starts an outbound call via Smarter Contact.

Create or update a contact

Creates or updates a contact in Smarter Contact.

Send a voice message

Sends a recorded voice message via Smarter Contact.

Lofty Explore Lofty →

Triggers

New contact or lead

Fires when a new contact or lead is added to Lofty.

Contact updated

Fires when a field on a contact changes in Lofty.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Lofty.

Deal won

Fires when a deal is marked won in Lofty.

Actions

Create or update contact

Creates or updates a contact in Lofty.

Create deal

Creates a new deal in Lofty.

Update record stage

Moves a deal or record to a new stage in Lofty.

Log activity

Logs a call, email, or note against a record in Lofty.

Send text messages to newly created leads When a new lead is created in Lofty, automatically send a welcome SMS via Smarter Contact to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Lofty, send an automated SMS via Smarter Contact to confirm details with the client. See details

See all Smarter Contact + Lofty integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Smarter Contact and Lofty?

Yes — describe it in the box above and Knit's Integrations Agent researches Smarter Contact and Lofty's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Lofty and Smarter Contact help track phone communications?

Inbound calls, text messages, and missed calls handled in Smarter Contact can automatically log activities or update lead profiles directly inside Lofty.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Lofty can prompt Smarter Contact to send an automated SMS confirmation or message to the client.