Refresh analytics dashboards when an SLA is breached

Whenever a support ticket breaches its SLA in tawk.to, automatically refresh reporting dashboards in Smartlook to reflect updated compliance data.

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See all Smartlook + tawk.to integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smartlook Explore Smartlook →

Triggers

Report created

Fires when a new report or dashboard is created in Smartlook.

Metric threshold crossed

Fires when a tracked metric in Smartlook crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in Smartlook.

Actions

Refresh dashboard

Creates or refreshes a dashboard in Smartlook.

Export report

Exports a report from Smartlook.

Send alert

Sends an alert when a metric changes in Smartlook.

tawk.to Explore tawk.to →

Triggers

New ticket created

Fires when a new support ticket is created in tawk.to.

Ticket status changed

Fires when a ticket's status changes in tawk.to.

Ticket assigned

Fires when a ticket in tawk.to is assigned to an agent.

SLA breached

Fires when a ticket in tawk.to breaches its response SLA.

Actions

Create ticket

Creates a new ticket in tawk.to.

Update ticket status

Updates a ticket's status in tawk.to.

Assign ticket

Assigns a ticket in tawk.to to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in tawk.to.

Create a ticket when a metric threshold is crossed When an operational metric crosses a defined threshold in Smartlook, automatically create an investigation ticket in tawk.to. See details

Create a ticket when a scheduled report is ready When a scheduled analysis report finishes generating in Smartlook, automatically create a review ticket in tawk.to for team inspection. See details

See all Smartlook + tawk.to integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Refresh analytics dashboards when an SLA is breached” between Smartlook and tawk.to?

Yes — describe it in the box above and Knit's Integrations Agent researches Smartlook and tawk.to's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can metric anomalies automatically open support tickets?

Yes, when a key business metric crosses a specified threshold in Smartlook, a new ticket can automatically be created in tawk.to.

How can ticket resolution data update our reporting dashboards?

When tickets are updated or SLAs are breached in tawk.to, you can automatically refresh reporting dashboards in Smartlook for real-time visibility.