SmartReach Twilio

SmartReach + Twilio Integrations

Put SmartReach + Twilio to work with AI and enterprise-grade automation

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See the kind of workflows teams build with SmartReach and Twilio below — describe the exact one you want above and the Agent builds it on demand.

SmartReach + Twilio When a campaign completes for a prospect in SmartReach, trigger an SMS follow-up via Twilio.
Send SMS alerts when emails bounce When an urgent email bounces in SmartReach, automatically send a text message via Twilio to request updated contact details. See details
Send email summaries for missed phone calls When a call is missed in Twilio, send an email alert in SmartReach so your team can quickly follow up. See details
Create draft follow-up emails when text messages arrive When a customer sends a new inbound text in Twilio, automatically create a labeled email draft in SmartReach for formal response. See details

Browse the full workflow library →

Looking to achieve something else with SmartReach and Twilio?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for SmartReach and Twilio

Everything SmartReach and Twilio can do inside a workflow — the triggers that start one and the actions that run when it fires.

SmartReach Explore SmartReach →

SmartReach is a sales cold email automation software that helps sales teams schedule, deliver, and track personalized email sequences.

Triggers
New Link Click

Triggers when a prospect clicks a link (if click tracking is enabled on the campaign).

New Campaign Completed for Prospect

Triggers when a campaign is completed for a prospect.

New Invalid Email

Triggers when a prospect's email is found to be invalid.

Email Sent

Triggers when an email is sent to a prospect.

New Opened Email

Triggers when a prospect opens an email from a campaign (if open tracking is enabled on the campaign).

Updated Prospect Category

Triggers when a prospect's category is updated.

Actions
Create Prospect

Creates a prospect.

Add Tags to Prospect

Add tags to an existing prospect.

Assign Prospect to Campaign

Assigns prospect to a campaign.

Add Domain to "Do Not Contact" List

Adds a new domain to Do Not Contact List.

Add Email to "Do Not Contact" List

Adds a new email to Do Not Contact List.

Mark Prospect as Completed

Marks a prospect as Completed and pauses any active campaign for them.

Twilio Explore Twilio →

Twilio is a cloud communications platform that provides APIs for sending text messages, making voice calls, and handling messaging.

Triggers
New Phone Number

Triggers when you add a new phone number.

New Call

Triggers when a call is finished on your Twilio number.

New Recording

Triggers when a new recording is available on your account.

New SMS

Triggers when an SMS is sent to your Twilio number.

New Transcription

Triggers when a new transcription is available on your account.

New WhatsApp Message

Triggers when a WhatsApp message is sent to your Twilio number.

Actions
Call Phone

Call a number or numbers and say a message.

Send WhatsApp Message

Send a WhatsApp message to one or more recipients.

Send SMS

Send a SMS to a number or numbers.

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

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Customer Stories

See how leading technology firms are scaling their operations

Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
H
Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

G2 Leader, Spring 2026G2 Fastest Implementation, Spring 2026G2 High Performer, Spring 2026G2 Best Est. ROI, Spring 2026
FAQ

Common questions about SmartReach + Twilio

Is there a pre-built SmartReach + Twilio automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches SmartReach and Twilio's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built SmartReach or Twilio connector?

No. The Agent works whether or not SmartReach or Twilio already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why combine SmartReach and Twilio?

Combining email and SMS ensures critical messages get seen promptly by switching channels if an email bounces or a call is missed.

Can an incoming call generate an email?

Yes, missed calls or available voice recordings in Twilio can automatically generate email notifications or drafts in SmartReach.

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