Create project tasks from chatbot handoffs

When a customer requests support escalation in ChatGPT, automatically create a task in SmartTask containing the conversation details.

Try:

See all SmartTask + ChatGPT integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SmartTask Explore SmartTask →

Triggers

New task created

Fires when a new task, job or item is created in SmartTask.

Task completed

Fires when a task in SmartTask is marked complete.

Due date approaching

Fires when a task's due date in SmartTask is coming up.

Status changed

Fires when a task, job or project changes status in SmartTask.

Actions

Create task

Creates a new task, job or item in SmartTask.

Update task

Updates a task's status or assignee in SmartTask.

Add comment

Posts a comment on a task in SmartTask.

Assign task

Assigns a task in SmartTask to a team member.

ChatGPT Explore ChatGPT →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatGPT.

Lead captured in chat

Fires when ChatGPT captures a lead during a conversation.

Conversation handed off

Fires when ChatGPT escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatGPT.

Generate an answer

Asks ChatGPT a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatGPT to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatGPT conversation.

Update chatbot tickets when tasks are resolved When a resolution task is completed in SmartTask, generate a conversation summary and notification in ChatGPT to close out the chat. See details

Add chat summaries as comments on existing tasks When a new conversation starts regarding an open issue in ChatGPT, automatically post a summarized transcript as a comment on the task in SmartTask. See details

See all SmartTask + ChatGPT integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Create project tasks from chatbot handoffs” between SmartTask and ChatGPT?

Yes — describe it in the box above and Knit's Integrations Agent researches SmartTask and ChatGPT's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What is the benefit of integrating ChatGPT with SmartTask?

It bridges live chatbot conversations with project execution, ensuring customer feature requests or issues quickly become tracked tasks.

Can task status updates inform chatbot conversations?

Yes, when project tasks are updated or completed in SmartTask, automated summary messages can be sent through ChatGPT.