Smith.ai + Hona Integrations, Built by an AI Agent
Put Smith.ai + Hona to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Smith.ai and Hona
See the kind of workflows teams build with Smith.ai and Hona below — describe the exact one you want above and the Agent builds it on demand.
Smith.ai + Hona
When a 2-way message is received in Hona, route caller/contact details to Smith.ai.
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Post missed call alerts to support channels
When a missed call occurs in Smith.ai, automatically send a channel message in Hona with caller details so someone can follow up immediately.
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Share call recordings in discussion channels
When a call recording is ready in Smith.ai, automatically send a direct message in Hona containing the audio recording link for easy team review.
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Send SMS updates from team channel messages
When a message is posted in a broadcast channel in Hona, automatically send an SMS to relevant clients using Smith.ai.
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Browse the full workflow library →
Looking to achieve something else with Smith.ai and Hona?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Smith.ai and Hona
Everything Smith.ai and Hona can do inside a workflow — the triggers that start one and the actions that run when it fires.
Smith.ai Explore Smith.ai →
Smith.ai is a virtual receptionist and call handling service that provides virtual agents and AI to manage calls, web chat, and lead intake.
TriggersTriggers when a new call is created.
Queues an outbound call request. Once triggered, this action will add a recipient with name, number, email address, and timing to the outbound call queue, and we'll give them a call!
Adds a recipient to an Outreach Campaign. Once triggered, this action will add a recipient with name, number, and email address to the outreach campaign call queue, and we'll give them a call! ⚠️ This is for Outreach Campaign Accounts only. This will not work for a regular Virtual Receptionist account. Use the Call Someone (Virtual Receptionist) Zap for that.
Hona Explore Hona →
A client communication portal that automates case updates, messaging, and notification workflows for legal and service professionals.
TriggersTriggers when there is a new form submission
Triggers when there is a new message
Create or update a calendar event in Hona
Creates or Updates a Project
Send a Message to Project or Phone Number
Creates or Updates Contact in Hona
Creates or Updates a Team Member on Hona
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Other Communication apps on Knit
Explore more Communication integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
360dialog
360dialog is an enterprise messaging platform that provides API access to the WhatsApp Business platform for customer communications.
Acquire
A unified customer engagement software that provides live chat, co-browsing, video calls, and messaging tools for support teams.
B2Chat
B2Chat is a multi-channel messaging platform that consolidates customer conversations from live chat and instant messaging into one platform.
Bettermode
An all-in-one customer community platform that enables brands to build interactive online forums and user communities.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
Bundeling
A private communication and networking platform that connects members within communities, sports clubs, and business organizations.
Carbon Voice
Carbon Voice is a voice messaging and team communication app designed for sending asynchronous voice notes and text messages.
Chatra
A live chat and messaging software designed for businesses to communicate with website visitors and customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Smith.ai + Hona
Is there a pre-built Smith.ai + Hona automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Smith.ai and Hona's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Smith.ai or Hona connector?
No. The Agent works whether or not Smith.ai or Hona already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does integrating Hona with Smith.ai help customer communication?
It brings incoming texts and missed calls from Smith.ai straight into Hona channels, so your team can respond instantly or review call recordings together.
Can team members send SMS messages to clients directly from Hona?
Yes, messages posted in specific Hona channels can automatically initiate outbound SMS or MMS messages through Smith.ai.