Smith.ai + Microsoft Office 365 Integrations, Built by an AI Agent
Put Smith.ai + Microsoft Office 365 to work with AI and enterprise-grade automation
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Workflows you can build between Smith.ai and Microsoft Office 365
See the kind of workflows teams build with Smith.ai and Microsoft Office 365 below — describe the exact one you want above and the Agent builds it on demand.
Smith.ai + Microsoft Office 365
When a new call is completed in Smith.ai, automatically create a new contact in Microsoft Office 365.
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Send SMS alerts when emails bounce
When an urgent email bounces in Microsoft Office 365, automatically send a text message via Smith.ai to request updated contact details.
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Send email summaries for missed phone calls
When a call is missed in Smith.ai, send an email alert in Microsoft Office 365 so your team can quickly follow up.
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Create draft follow-up emails when text messages arrive
When a customer sends a new inbound text in Smith.ai, automatically create a labeled email draft in Microsoft Office 365 for formal response.
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Browse the full workflow library →
Looking to achieve something else with Smith.ai and Microsoft Office 365?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Smith.ai and Microsoft Office 365
Everything Smith.ai and Microsoft Office 365 can do inside a workflow — the triggers that start one and the actions that run when it fires.
Smith.ai Explore Smith.ai →
Smith.ai is a virtual receptionist and call handling service that provides virtual agents and AI to manage calls, web chat, and lead intake.
TriggersTriggers when a new call is created.
Queues an outbound call request. Once triggered, this action will add a recipient with name, number, email address, and timing to the outbound call queue, and we'll give them a call!
Adds a recipient to an Outreach Campaign. Once triggered, this action will add a recipient with name, number, and email address to the outreach campaign call queue, and we'll give them a call! ⚠️ This is for Outreach Campaign Accounts only. This will not work for a regular Virtual Receptionist account. Use the Call Someone (Virtual Receptionist) Zap for that.
Microsoft Office 365 Explore Microsoft Office 365 →
Microsoft Office 365 is a cloud-based productivity suite providing access to email, document creation, cloud storage, and enterprise collaboration applications.
TriggersTriggers at a specified time before an event in your calendar starts.
Triggers when there is a new attachment.
Triggers when a new event is created in your calendar.
Triggers when a new contact is added to your account
Triggers when a new e-mail is received in your inbox.
Triggers when a new e-mail is received in your inbox that matches a search.
Adds attendees to a calendar event.
Sets the categories applied to an email.
Adds a user to a distribution list or group. Only available in Microsoft 365 Business accounts that have organizational directories.
Create a copy of an email in another folder.
Create an event in the calendar of your choice.
Creates a new contact.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Other Email apps on Knit
Explore more Email integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
ActiveCampaign Postmark
ActiveCampaign Postmark is a transactional email delivery service designed to help developers send application emails and monitor delivery performance.
Amazon SES
A cloud-based email sending service designed to send transactional, notification, and bulk marketing emails reliably.
Autoklose
Autoklose is an email sales automation platform designed to manage contacts, automate outreach campaigns, and engage prospects.
Bluetick.io
Bluetick.io is an automated email follow-up platform designed to help sales teams engage prospects and streamline outreach.
Connect 365
Connect 365 is an automated email outreach application that delivers personal cold prospect messaging directly through web email accounts.
EcoSend
EcoSend is a climate-conscious email platform designed to help businesses send marketing campaigns and transactional emails sustainably.
Elastic Email
Elastic Email is an email marketing and transactional email delivery platform featuring SMTP relay and email API services.
Gmail
Gmail is a free email service developed by Google that allows users to send, receive, and manage messages.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Smith.ai + Microsoft Office 365
Is there a pre-built Smith.ai + Microsoft Office 365 automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Smith.ai and Microsoft Office 365's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Smith.ai or Microsoft Office 365 connector?
No. The Agent works whether or not Smith.ai or Microsoft Office 365 already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why combine Microsoft Office 365 and Smith.ai?
Combining email and SMS ensures critical messages get seen promptly by switching channels if an email bounces or a call is missed.
Can an incoming call generate an email?
Yes, missed calls or available voice recordings in Smith.ai can automatically generate email notifications or drafts in Microsoft Office 365.