Notify clients by SMS when appointments are rescheduled or canceled

When an appointment status changes in Workiz, send an automated text message from Smith.ai so the client is immediately updated.

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See all Smith.ai + Workiz integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smith.ai Explore Smith.ai →

Triggers

New inbound SMS

Fires when a new text message is received in Smith.ai.

New call

Fires when a new call comes in or out through Smith.ai.

Missed call

Fires when a call is missed in Smith.ai.

Call recording ready

Fires when a call recording finishes processing in Smith.ai.

Actions

Send an SMS or MMS

Sends a text message through Smith.ai.

Place an outbound call

Starts an outbound call via Smith.ai.

Create or update a contact

Creates or updates a contact in Smith.ai.

Send a voice message

Sends a recorded voice message via Smith.ai.

Workiz Explore Workiz →

Triggers

New booking made

Fires when a new booking or appointment is made in Workiz.

Booking rescheduled or canceled

Fires when a booking in Workiz is changed or canceled.

New customer

Fires when a new customer books for the first time in Workiz.

Actions

Create a booking

Creates a new booking or appointment in Workiz.

Cancel or reschedule a booking

Cancels or moves a booking in Workiz.

Create or update a customer

Creates or updates a customer record in Workiz.

Add the booking to a calendar

Adds a booking from Workiz to a connected calendar.

Send text confirmation for new client appointments When a customer makes a new booking in Workiz, automatically send a personalized SMS confirmation from Smith.ai to reduce no-shows. See details

Create customer profiles from incoming phone calls When a new call or text arrives in Smith.ai, automatically create or update a customer record in Workiz so scheduling details are ready to go. See details

See all Smith.ai + Workiz integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify clients by SMS when appointments are rescheduled or canceled” between Smith.ai and Workiz?

Yes — describe it in the box above and Knit's Integrations Agent researches Smith.ai and Workiz's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in Workiz, an automated SMS notification can be sent via Smith.ai instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in Smith.ai creates or updates a customer record in Workiz to follow up and schedule a call back.