When new organization in SMMware, sync it to SolarWinds Service Desk.

When a new organization is created in SMMware, sync the organization record to SolarWinds Service Desk.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMMware Explore SMMware →

Triggers

New client added

Fires when a new client is added in SMMware.

New project created

Fires when a new project is created in SMMware.

New time entry logged

Fires when a new time entry is logged in SMMware.

Timer started

Fires when a timer is started in SMMware.

Actions

Create client

Creates a new client in SMMware.

Create project

Creates a new project in SMMware.

Create time entry

Logs a new time entry in SMMware.

Start timer

Starts a timer in SMMware.

SolarWinds Service Desk Explore SolarWinds Service Desk →

Triggers

New ticket created

Fires when a new support ticket is created in SolarWinds Service Desk.

Ticket status changed

Fires when a ticket's status changes in SolarWinds Service Desk.

Ticket assigned

Fires when a ticket in SolarWinds Service Desk is assigned to an agent.

SLA breached

Fires when a ticket in SolarWinds Service Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SolarWinds Service Desk.

Update ticket status

Updates a ticket's status in SolarWinds Service Desk.

Assign ticket

Assigns a ticket in SolarWinds Service Desk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in SolarWinds Service Desk.

Start timers when support tickets are assigned When a support ticket is assigned in SolarWinds Service Desk, automatically start a timer in SMMware so agents accurately track live resolution time. See details

Add ticket comments when new time entries are logged Whenever a new time entry is logged in SMMware, automatically post a detailed ticket comment in SolarWinds Service Desk summarizing work completed. See details

Create new projects when SLA breaches occur When a ticket SLA is breached in SolarWinds Service Desk, automatically create a dedicated recovery project in SMMware to track escalation hours. See details

See all SMMware + SolarWinds Service Desk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new organization in SMMware, sync it to SolarWinds Service Desk.” between SMMware and SolarWinds Service Desk?

Yes — describe it in the box above and Knit's Integrations Agent researches SMMware and SolarWinds Service Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting SMMware with SolarWinds Service Desk help customer support teams?

It allows agents to automatically create time logs in SMMware based on support ticket updates in SolarWinds Service Desk, ensuring accurate billing for technical assistance.

Can starting a timer in SMMware update ticket progress in SolarWinds Service Desk?

Yes, starting work in SMMware can automatically add internal ticket comments or adjust status values in SolarWinds Service Desk to keep clients informed.