Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in LEX Reception, automatically log the activity on the contact's record in Smokeball.

Try:

See all Smokeball + LEX Reception integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Smokeball Explore Smokeball →

Triggers

Case added or updated

Fires when a case or matter is opened or updated in Smokeball.

New lead

Fires when a new client lead is added in Smokeball.

Invoice issued

Fires when a client invoice is issued in Smokeball.

Actions

Create matter

Opens a new case or matter in Smokeball.

Create contact

Adds a client, company or contact in Smokeball.

Create time entry

Logs billable time against a matter in Smokeball.

LEX Reception Explore LEX Reception →

Triggers

New inbound SMS

Fires when a new text message is received in LEX Reception.

New call

Fires when a new call comes in or out through LEX Reception.

Missed call

Fires when a call is missed in LEX Reception.

Call recording ready

Fires when a call recording finishes processing in LEX Reception.

Actions

Send an SMS or MMS

Sends a text message through LEX Reception.

Place an outbound call

Starts an outbound call via LEX Reception.

Create or update a contact

Creates or updates a contact in LEX Reception.

Send a voice message

Sends a recorded voice message via LEX Reception.

Send text messages to newly created leads When a new lead is created in Smokeball, automatically send a welcome SMS via LEX Reception to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Smokeball, send an automated SMS via LEX Reception to confirm details with the client. See details

See all Smokeball + LEX Reception integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Smokeball and LEX Reception?

Yes — describe it in the box above and Knit's Integrations Agent researches Smokeball and LEX Reception's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Smokeball and LEX Reception help track phone communications?

Inbound calls, text messages, and missed calls handled in LEX Reception can automatically log activities or update lead profiles directly inside Smokeball.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Smokeball can prompt LEX Reception to send an automated SMS confirmation or message to the client.