Send text alerts when key metric thresholds are crossed

When a critical performance metric crosses a set limit in Token Metrics, automatically send an SMS alert to executives via SMS Alert.

Try:

See all SMS Alert + Token Metrics integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMS Alert Explore SMS Alert →

Triggers

New inbound SMS

Fires when a new text message is received in SMS Alert.

New call

Fires when a new call comes in or out through SMS Alert.

Missed call

Fires when a call is missed in SMS Alert.

Call recording ready

Fires when a call recording finishes processing in SMS Alert.

Actions

Send an SMS or MMS

Sends a text message through SMS Alert.

Place an outbound call

Starts an outbound call via SMS Alert.

Create or update a contact

Creates or updates a contact in SMS Alert.

Send a voice message

Sends a recorded voice message via SMS Alert.

Token Metrics Explore Token Metrics →

Triggers

Report created

Fires when a new report or dashboard is created in Token Metrics.

Metric threshold crossed

Fires when a tracked metric in Token Metrics crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in Token Metrics.

Actions

Refresh dashboard

Creates or refreshes a dashboard in Token Metrics.

Export report

Exports a report from Token Metrics.

Send alert

Sends an alert when a metric changes in Token Metrics.

Notify team leads via SMS when scheduled reports are ready When a scheduled executive summary is ready in Token Metrics, send a text notification through SMS Alert with immediate access details. See details

Alert analytics teams to high phone activity When a missed call comes into SMS Alert, automatically send an alert to Token Metrics so managers can monitor customer response times. See details

See all SMS Alert + Token Metrics integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send text alerts when key metric thresholds are crossed” between SMS Alert and Token Metrics?

Yes — describe it in the box above and Knit's Integrations Agent researches SMS Alert and Token Metrics's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I receive an SMS notification when a key KPI reaches a critical level?

Yes, when a metric threshold is crossed in Token Metrics, SMS Alert can instantly send an SMS alert to key stakeholders.

Is it possible to prompt dashboard updates from incoming calls or texts?

You can set up workflows where receiving a specific inbound text in SMS Alert prompts an immediate dashboard refresh in Token Metrics.