Create customer profiles from incoming phone calls

When a new call or text arrives in SMS Fusion, automatically create or update a customer record in FareHarbor so scheduling details are ready to go.

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See all SMS Fusion + FareHarbor integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMS Fusion Explore SMS Fusion →

Triggers

New inbound SMS

Fires when a new text message is received in SMS Fusion.

New call

Fires when a new call comes in or out through SMS Fusion.

Missed call

Fires when a call is missed in SMS Fusion.

Call recording ready

Fires when a call recording finishes processing in SMS Fusion.

Actions

Send an SMS or MMS

Sends a text message through SMS Fusion.

Place an outbound call

Starts an outbound call via SMS Fusion.

Create or update a contact

Creates or updates a contact in SMS Fusion.

Send a voice message

Sends a recorded voice message via SMS Fusion.

FareHarbor Explore FareHarbor →

Triggers

New booking made

Fires when a new booking or appointment is made in FareHarbor.

Booking rescheduled or canceled

Fires when a booking in FareHarbor is changed or canceled.

New customer

Fires when a new customer books for the first time in FareHarbor.

Actions

Create a booking

Creates a new booking or appointment in FareHarbor.

Cancel or reschedule a booking

Cancels or moves a booking in FareHarbor.

Create or update a customer

Creates or updates a customer record in FareHarbor.

Add the booking to a calendar

Adds a booking from FareHarbor to a connected calendar.

Send text confirmation for new client appointments When a customer makes a new booking in FareHarbor, automatically send a personalized SMS confirmation from SMS Fusion to reduce no-shows. See details

Notify clients by SMS when appointments are rescheduled or canceled When an appointment status changes in FareHarbor, send an automated text message from SMS Fusion so the client is immediately updated. See details

See all SMS Fusion + FareHarbor integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer profiles from incoming phone calls” between SMS Fusion and FareHarbor?

Yes — describe it in the box above and Knit's Integrations Agent researches SMS Fusion and FareHarbor's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in FareHarbor, an automated SMS notification can be sent via SMS Fusion instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in SMS Fusion creates or updates a customer record in FareHarbor to follow up and schedule a call back.