Create customer profiles from incoming phone calls
When a new call or text arrives in SMS Fusion, automatically create or update a customer record in Guesty so scheduling details are ready to go.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SMS Fusion Explore SMS Fusion →
TriggersFires when a new text message is received in SMS Fusion.
Fires when a new call comes in or out through SMS Fusion.
Fires when a call is missed in SMS Fusion.
Fires when a call recording finishes processing in SMS Fusion.
Sends a text message through SMS Fusion.
Starts an outbound call via SMS Fusion.
Creates or updates a contact in SMS Fusion.
Sends a recorded voice message via SMS Fusion.
Guesty Explore Guesty →
TriggersFires when a new booking or appointment is made in Guesty.
Fires when a booking in Guesty is changed or canceled.
Fires when a new customer books for the first time in Guesty.
Creates a new booking or appointment in Guesty.
Cancels or moves a booking in Guesty.
Creates or updates a customer record in Guesty.
Adds a booking from Guesty to a connected calendar.
More SMS Fusion + Guesty workflows
Send text confirmation for new client appointments
When a customer makes a new booking in Guesty, automatically send a personalized SMS confirmation from SMS Fusion to reduce no-shows.
See details
Notify clients by SMS when appointments are rescheduled or canceled
When an appointment status changes in Guesty, send an automated text message from SMS Fusion so the client is immediately updated.
See details
See all SMS Fusion + Guesty integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create customer profiles from incoming phone calls” between SMS Fusion and Guesty?
Yes — describe it in the box above and Knit's Integrations Agent researches SMS Fusion and Guesty's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can I send text message confirmations when an appointment is booked?
Yes, whenever a client completes a booking in Guesty, an automated SMS notification can be sent via SMS Fusion instantly.
What happens if a call is missed while managing client schedules?
You can set up a workflow where a missed call in SMS Fusion creates or updates a customer record in Guesty to follow up and schedule a call back.