Send outbound SMS updates from chat mentions

When a team member is mentioned in a dedicated Microsoft Teams channel, automatically send a follow-up text message to the customer via SMS Fusion.

Try:

See all SMS Fusion + Microsoft Teams integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMS Fusion Explore SMS Fusion →

Triggers

New inbound SMS

Fires when a new text message is received in SMS Fusion.

New call

Fires when a new call comes in or out through SMS Fusion.

Missed call

Fires when a call is missed in SMS Fusion.

Call recording ready

Fires when a call recording finishes processing in SMS Fusion.

Actions

Send an SMS or MMS

Sends a text message through SMS Fusion.

Place an outbound call

Starts an outbound call via SMS Fusion.

Create or update a contact

Creates or updates a contact in SMS Fusion.

Send a voice message

Sends a recorded voice message via SMS Fusion.

Microsoft Teams Explore Microsoft Teams →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Microsoft Teams.

Mentioned in a message

Fires when your team or a keyword is mentioned in Microsoft Teams.

New channel created

Fires when a new channel is created in Microsoft Teams.

New file shared

Fires when a new file is shared in Microsoft Teams.

Actions

Send a channel message

Posts a message to a channel in Microsoft Teams.

Send a direct message

Sends a direct message to a person in Microsoft Teams.

Create a channel

Creates a new channel in Microsoft Teams.

Invite a user to a channel

Adds a user to a channel in Microsoft Teams.

Notify team channels about missed phone calls When a call goes unanswered in SMS Fusion, automatically post an alert message in a Microsoft Teams channel so a representative can follow up. See details

Share incoming text messages with support teams When a customer sends a new inbound SMS to SMS Fusion, post the text content to a shared channel in Microsoft Teams for real-time visibility. See details

See all SMS Fusion + Microsoft Teams integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send outbound SMS updates from chat mentions” between SMS Fusion and Microsoft Teams?

Yes — describe it in the box above and Knit's Integrations Agent researches SMS Fusion and Microsoft Teams's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why integrate SMS Fusion with Microsoft Teams?

It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.

Can team members initiate customer communications from Microsoft Teams?

Yes, posting specific messages or mentions in Microsoft Teams can initiate text messages or voice broadcasts sent via SMS Fusion.