Log customer text inquiries into store records
When a buyer sends a message in SMS Fusion, execute a custom API request in Square to store their inquiry history on their customer file.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SMS Fusion Explore SMS Fusion →
TriggersFires when a new text message is received in SMS Fusion.
Fires when a new call comes in or out through SMS Fusion.
Fires when a call is missed in SMS Fusion.
Fires when a call recording finishes processing in SMS Fusion.
Sends a text message through SMS Fusion.
Starts an outbound call via SMS Fusion.
Creates or updates a contact in SMS Fusion.
Sends a recorded voice message via SMS Fusion.
Square Explore Square →
TriggersFires when a new affiliate is approved to promote a product in Square.
Fires when an affiliate earns a commission in Square.
Fires when a customer abandons their cart before completing checkout in Square.
Sends a custom API request to Square for actions not covered by a dedicated action.
More SMS Fusion + Square workflows
Recover abandoned shopping carts with SMS
When a customer leaves items behind in Square, automatically send a text discount through SMS Fusion to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through SMS Fusion whenever a new promotional partner is approved in Square.
See details
See all SMS Fusion + Square integrations → · Browse the full workflow library →
Common questions
Can Knit build “Log customer text inquiries into store records” between SMS Fusion and Square?
Yes — describe it in the box above and Knit's Integrations Agent researches SMS Fusion and Square's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating Square with SMS Fusion help recover lost store sales?
By automatically sending personalized text messages through SMS Fusion when shoppers leave items behind in Square, you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in SMS Fusion update customer records in Square?
Yes, when buyers send text messages or call through SMS Fusion, you can send custom requests to log those inquiries directly against their store account in Square.