Send text notifications when ticket updates occur

When a ticket status is updated to resolved in Serviceaide, send an automated SMS update to the customer via SMSAPI confirming resolution.

Try:

See all SMSAPI + Serviceaide integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SMSAPI Explore SMSAPI →

Triggers

New inbound SMS

Fires when a new text message is received in SMSAPI.

New call

Fires when a new call comes in or out through SMSAPI.

Missed call

Fires when a call is missed in SMSAPI.

Call recording ready

Fires when a call recording finishes processing in SMSAPI.

Actions

Send an SMS or MMS

Sends a text message through SMSAPI.

Place an outbound call

Starts an outbound call via SMSAPI.

Create or update a contact

Creates or updates a contact in SMSAPI.

Send a voice message

Sends a recorded voice message via SMSAPI.

Serviceaide Explore Serviceaide →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Serviceaide.

Ticket status changed

Fires when a ticket's status changes in Serviceaide.

Ticket assigned

Fires when a ticket in Serviceaide is assigned to an agent.

SLA breached

Fires when a ticket in Serviceaide breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Serviceaide.

Update ticket status

Updates a ticket's status in Serviceaide.

Assign ticket

Assigns a ticket in Serviceaide to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Serviceaide.

Create support tickets from missed calls When a call is missed in SMSAPI, automatically create a new support ticket in Serviceaide with caller information so an agent can respond. See details

Attach call recordings to existing support tickets When a new call recording becomes available in SMSAPI, add it as a private comment to the active customer ticket in Serviceaide. See details

See all SMSAPI + Serviceaide integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Send text notifications when ticket updates occur” between SMSAPI and Serviceaide?

Yes — describe it in the box above and Knit's Integrations Agent researches SMSAPI and Serviceaide's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does SMSAPI integration handle missed customer calls in Serviceaide?

Whenever a customer call goes unanswered in SMSAPI, a high-priority ticket is automatically generated in Serviceaide with call details for prompt follow-up.

Can support agents send text messages directly through ticket updates?

Yes, when an agent updates or reassigns a ticket in Serviceaide, an automated text notification can be dispatched to the customer via SMSAPI.