Create customer profiles from incoming phone calls
When a new call or text arrives in Smstools, automatically create or update a customer record in zcal so scheduling details are ready to go.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Smstools Explore Smstools →
TriggersFires when a new text message is received in Smstools.
Fires when a new call comes in or out through Smstools.
Fires when a call is missed in Smstools.
Fires when a call recording finishes processing in Smstools.
Sends a text message through Smstools.
Starts an outbound call via Smstools.
Creates or updates a contact in Smstools.
Sends a recorded voice message via Smstools.
zcal Explore zcal →
TriggersFires when a new booking or appointment is made in zcal.
Fires when a booking in zcal is changed or canceled.
Fires when a new customer books for the first time in zcal.
Creates a new booking or appointment in zcal.
Cancels or moves a booking in zcal.
Creates or updates a customer record in zcal.
Adds a booking from zcal to a connected calendar.
More Smstools + zcal workflows
Send text confirmation for new client appointments
When a customer makes a new booking in zcal, automatically send a personalized SMS confirmation from Smstools to reduce no-shows.
See details
Notify clients by SMS when appointments are rescheduled or canceled
When an appointment status changes in zcal, send an automated text message from Smstools so the client is immediately updated.
See details
See all Smstools + zcal integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create customer profiles from incoming phone calls” between Smstools and zcal?
Yes — describe it in the box above and Knit's Integrations Agent researches Smstools and zcal's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can I send text message confirmations when an appointment is booked?
Yes, whenever a client completes a booking in zcal, an automated SMS notification can be sent via Smstools instantly.
What happens if a call is missed while managing client schedules?
You can set up a workflow where a missed call in Smstools creates or updates a customer record in zcal to follow up and schedule a call back.