Convert customer emails into support tickets

When a new customer email is received in Amazon SES, automatically create a tracking ticket in Snappy.

Try:

See all Snappy + Amazon SES integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Snappy Explore Snappy →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Snappy.

Ticket status changed

Fires when a ticket's status changes in Snappy.

Ticket assigned

Fires when a ticket in Snappy is assigned to an agent.

SLA breached

Fires when a ticket in Snappy breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Snappy.

Update ticket status

Updates a ticket's status in Snappy.

Assign ticket

Assigns a ticket in Snappy to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Snappy.

Amazon SES Explore Amazon SES →

Triggers

Email received

Fires when a new email arrives in Amazon SES.

Email sent

Fires when an email is sent from Amazon SES.

Email opened

Fires when a tracked email sent via Amazon SES is opened.

Email bounced

Fires when an email sent via Amazon SES bounces.

Actions

Send email

Sends an email via Amazon SES.

Create draft

Creates a draft email in Amazon SES.

Add label

Applies a label or folder to an email in Amazon SES.

Move to folder

Moves an email into a different folder in Amazon SES.

Notify customers when tickets are updated When a support ticket status changes in Snappy, automatically send a status update email to the submitter via Amazon SES. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in Snappy, automatically send an urgent notification email to support managers via Amazon SES. See details

See all Snappy + Amazon SES integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert customer emails into support tickets” between Snappy and Amazon SES?

Yes — describe it in the box above and Knit's Integrations Agent researches Snappy and Amazon SES's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Amazon SES and Snappy help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in Snappy can instantly send email alerts through Amazon SES.