Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Snappy, create a matching task in Basecamp for product engineers to investigate.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Snappy Explore Snappy →
TriggersFires when a new support ticket is created in Snappy.
Fires when a ticket's status changes in Snappy.
Fires when a ticket in Snappy is assigned to an agent.
Fires when a ticket in Snappy breaches its response SLA.
Creates a new ticket in Snappy.
Updates a ticket's status in Snappy.
Assigns a ticket in Snappy to an agent.
Posts an internal or public comment on a ticket in Snappy.
Basecamp Explore Basecamp →
TriggersFires when a new task or card is created in Basecamp.
Fires when a task in Basecamp is marked complete.
Fires when a task's due date in Basecamp is coming up.
Fires when a comment is added to a task in Basecamp.
Creates a new task in Basecamp.
Updates a task's status or assignee in Basecamp.
Posts a comment on a task in Basecamp.
Moves a task in Basecamp to a different board or list.
More Snappy + Basecamp workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Basecamp, update the status of the related support ticket in Snappy so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Snappy, post an urgent warning comment directly on the related task in Basecamp.
See details
See all Snappy + Basecamp integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between Snappy and Basecamp?
Yes — describe it in the box above and Knit's Integrations Agent researches Snappy and Basecamp's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Basecamp whenever a ticket in Snappy is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Snappy.
Can status updates flow back to the original ticket?
Yes — when the linked task in Basecamp changes status, the Agent can post that update back onto the original ticket in Snappy automatically.