Invoice clients upon ticket resolution

When a ticket status is changed in Snappy, automatically create an invoice in QuickBooks Online for billable technical services.

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See all Snappy + QuickBooks Online integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Snappy Explore Snappy →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Snappy.

Ticket status changed

Fires when a ticket's status changes in Snappy.

Ticket assigned

Fires when a ticket in Snappy is assigned to an agent.

SLA breached

Fires when a ticket in Snappy breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Snappy.

Update ticket status

Updates a ticket's status in Snappy.

Assign ticket

Assigns a ticket in Snappy to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Snappy.

QuickBooks Online Explore QuickBooks Online →

Triggers

New invoice created

Fires when a new invoice is created in QuickBooks Online.

Payment received

Fires when a payment is recorded in QuickBooks Online.

Invoice overdue

Fires when an invoice in QuickBooks Online passes its due date unpaid.

Expense recorded

Fires when a new expense is recorded in QuickBooks Online.

Actions

Create invoice

Creates a new invoice in QuickBooks Online.

Record payment

Records a payment against an invoice in QuickBooks Online.

Create expense

Creates a new expense entry in QuickBooks Online.

Sync customer record

Syncs a customer's billing record in QuickBooks Online.

Open support tickets for overdue accounts When an invoice becomes overdue in QuickBooks Online, automatically create a ticket in Snappy so finance agents can resolve the payment issue. See details

Add billing comments when payments arrive When a payment is received in QuickBooks Online, automatically add a ticket comment in Snappy to inform support staff that the account is paid. See details

See all Snappy + QuickBooks Online integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Invoice clients upon ticket resolution” between Snappy and QuickBooks Online?

Yes — describe it in the box above and Knit's Integrations Agent researches Snappy and QuickBooks Online's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting QuickBooks Online and Snappy streamline billing support?

Support agents can see accounting updates directly in Snappy, while overdue invoices in QuickBooks Online can automatically create tickets for payment resolution.

Can resolving a support ticket initiate customer invoicing?

Yes, when a billable support ticket status changes in Snappy, an invoice can automatically be created in QuickBooks Online for the time spent.