Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Slack channel, automatically send a follow-up text message to the customer via SOLAPI.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SOLAPI Explore SOLAPI →
TriggersFires when a new text message is received in SOLAPI.
Fires when a new call comes in or out through SOLAPI.
Fires when a call is missed in SOLAPI.
Fires when a call recording finishes processing in SOLAPI.
Sends a text message through SOLAPI.
Starts an outbound call via SOLAPI.
Creates or updates a contact in SOLAPI.
Sends a recorded voice message via SOLAPI.
Slack Explore Slack →
TriggersFires when a new message is posted to a channel in Slack.
Fires when your team or a keyword is mentioned in Slack.
Fires when a new channel is created in Slack.
Fires when a new file is shared in Slack.
Posts a message to a channel in Slack.
Sends a direct message to a person in Slack.
Creates a new channel in Slack.
Adds a user to a channel in Slack.
More SOLAPI + Slack workflows
Notify team channels about missed phone calls
When a call goes unanswered in SOLAPI, automatically post an alert message in a Slack channel so a representative can follow up.
See details
Share incoming text messages with support teams
When a customer sends a new inbound SMS to SOLAPI, post the text content to a shared channel in Slack for real-time visibility.
See details
See all SOLAPI + Slack integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send outbound SMS updates from chat mentions” between SOLAPI and Slack?
Yes — describe it in the box above and Knit's Integrations Agent researches SOLAPI and Slack's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate SOLAPI with Slack?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Slack?
Yes, posting specific messages or mentions in Slack can initiate text messages or voice broadcasts sent via SOLAPI.