SolarWinds Service Desk + Azure DevOps Integrations, Built by an AI Agent
Put SolarWinds Service Desk + Azure DevOps to work with AI and enterprise-grade automation
Learn more about SolarWinds Service Desk integrations or talk to a human
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Workflows you can build between SolarWinds Service Desk and Azure DevOps
See the kind of workflows teams build with SolarWinds Service Desk and Azure DevOps below — describe the exact one you want above and the Agent builds it on demand.
SolarWinds Service Desk + Azure DevOps
When a new problem record is submitted in SolarWinds Service Desk, create a work item in Azure DevOps.
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Escalate support tickets to software engineering
When a new ticket is created in SolarWinds Service Desk, automatically create an issue in Azure DevOps so developers can investigate the underlying bug.
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Update support ticket statuses when code deploys
When a deployment is tracked in Azure DevOps, update the ticket status in SolarWinds Service Desk so support teams know the patch has reached production.
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Post technical updates directly into support threads
When an issue status changes in Azure DevOps, automatically add a ticket comment in SolarWinds Service Desk to keep support reps informed of engineering progress.
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Browse the full workflow library →
Looking to achieve something else with SolarWinds Service Desk and Azure DevOps?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for SolarWinds Service Desk and Azure DevOps
Everything SolarWinds Service Desk and Azure DevOps can do inside a workflow — the triggers that start one and the actions that run when it fires.
SolarWinds Service Desk Explore SolarWinds Service Desk →
An IT service management software that handles help desk tickets, asset tracking, and service request fulfillment.
TriggersNew asset in your inventory.
New change in your service desk.
New contract was added.
New hardware in your inventory.
Triggers when a new incident is created.
New problem in your service desk.
Add a new asset to your inventory.
Add a new change to your service desk.
Create a new contract.
Add a new hardware to your inventory.
Add a new incident to your service desk.
Add a new problem to your service desk.
Azure DevOps Explore Azure DevOps →
A suite of cloud-based development tools for team collaboration, code repositories, continuous integration, and project tracking.
TriggersTriggers when a build completes.
Triggers when code is checked into Team Foundation version control.
Triggers when code is committed and pushed to a Git repository on Visual Studio Team Services.
Triggers when a work item is commented on.
Triggers when a work item is created.
Triggers when a work item is updated.
Queues a new build.
Create a new work item.
Updates a Work Item in Azure DevOps
Add a link to a work item.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
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Other Developer Tools apps on Knit
Explore more Developer Tools integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
0CodeKit
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Amazon CloudFront
Amazon CloudFront is a content delivery network service that speeds up the distribution of web content to global users.
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Amazon SQS
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about SolarWinds Service Desk + Azure DevOps
Is there a pre-built SolarWinds Service Desk + Azure DevOps automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches SolarWinds Service Desk and Azure DevOps's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built SolarWinds Service Desk or Azure DevOps connector?
No. The Agent works whether or not SolarWinds Service Desk or Azure DevOps already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting developer tools with ticketing systems help support teams?
Integrating Azure DevOps with SolarWinds Service Desk bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.
Can code deployments automatically update customer tickets?
Yes, when a deployment is tracked in Azure DevOps, corresponding ticket statuses in SolarWinds Service Desk can automatically update to inform agents that fixes are live.