Log activity in CRM when customer tickets are created

When a new ticket is created in SolarWinds Service Desk, automatically log activity in HubSpot so account managers stay informed of open customer issues.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SolarWinds Service Desk Explore SolarWinds Service Desk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in SolarWinds Service Desk.

Ticket status changed

Fires when a ticket's status changes in SolarWinds Service Desk.

Ticket assigned

Fires when a ticket in SolarWinds Service Desk is assigned to an agent.

SLA breached

Fires when a ticket in SolarWinds Service Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SolarWinds Service Desk.

Update ticket status

Updates a ticket's status in SolarWinds Service Desk.

Assign ticket

Assigns a ticket in SolarWinds Service Desk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in SolarWinds Service Desk.

HubSpot Explore HubSpot →

Triggers

New contact or lead

Fires when a new contact or lead is added to HubSpot.

Contact updated

Fires when a field on a contact changes in HubSpot.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in HubSpot.

Deal won

Fires when a deal is marked won in HubSpot.

Actions

Create or update contact

Creates or updates a contact in HubSpot.

Create deal

Creates a new deal in HubSpot.

Update record stage

Moves a deal or record to a new stage in HubSpot.

Log activity

Logs a call, email, or note against a record in HubSpot.

Open onboarding support tickets for newly closed deals When a deal is won in HubSpot, automatically create a ticket in SolarWinds Service Desk so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in SolarWinds Service Desk, automatically update the deal stage in HubSpot to alert sales leaders of potential account risks. See details

See all SolarWinds Service Desk + HubSpot integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between SolarWinds Service Desk and HubSpot?

Yes — describe it in the box above and Knit's Integrations Agent researches SolarWinds Service Desk and HubSpot's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking HubSpot and SolarWinds Service Desk?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in HubSpot can automatically generate a ticket in SolarWinds Service Desk for implementation support.