When new incident in SolarWinds Service Desk, sync it to Mailjet.

When a new incident is logged in SolarWinds Service Desk, dispatch update emails via Mailjet.

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See all SolarWinds Service Desk + Mailjet integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SolarWinds Service Desk Explore SolarWinds Service Desk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in SolarWinds Service Desk.

Ticket status changed

Fires when a ticket's status changes in SolarWinds Service Desk.

Ticket assigned

Fires when a ticket in SolarWinds Service Desk is assigned to an agent.

SLA breached

Fires when a ticket in SolarWinds Service Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SolarWinds Service Desk.

Update ticket status

Updates a ticket's status in SolarWinds Service Desk.

Assign ticket

Assigns a ticket in SolarWinds Service Desk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in SolarWinds Service Desk.

Mailjet Explore Mailjet →

Triggers

Email received

Fires when a new email arrives in Mailjet.

Email sent

Fires when an email is sent from Mailjet.

Email opened

Fires when a tracked email sent via Mailjet is opened.

Email bounced

Fires when an email sent via Mailjet bounces.

Actions

Send email

Sends an email via Mailjet.

Create draft

Creates a draft email in Mailjet.

Add label

Applies a label or folder to an email in Mailjet.

Move to folder

Moves an email into a different folder in Mailjet.

Convert customer emails into support tickets When a new customer email is received in Mailjet, automatically create a tracking ticket in SolarWinds Service Desk. See details

Notify customers when tickets are updated When a support ticket status changes in SolarWinds Service Desk, automatically send a status update email to the submitter via Mailjet. See details

Send urgent alerts for SLA breaches When an SLA deadline is breached in SolarWinds Service Desk, automatically send an urgent notification email to support managers via Mailjet. See details

See all SolarWinds Service Desk + Mailjet integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new incident in SolarWinds Service Desk, sync it to Mailjet.” between SolarWinds Service Desk and Mailjet?

Yes — describe it in the box above and Knit's Integrations Agent researches SolarWinds Service Desk and Mailjet's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Mailjet and SolarWinds Service Desk help customer support teams?

Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.

Can urgent ticket alerts be sent via email?

Yes, events like SLA breaches or ticket reassignments in SolarWinds Service Desk can instantly send email alerts through Mailjet.