SolarWinds Service Desk + Microsoft Office 365 Integrations, Built by an AI Agent
Put SolarWinds Service Desk + Microsoft Office 365 to work with AI and enterprise-grade automation
Learn more about SolarWinds Service Desk integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between SolarWinds Service Desk and Microsoft Office 365
See the kind of workflows teams build with SolarWinds Service Desk and Microsoft Office 365 below — describe the exact one you want above and the Agent builds it on demand.
SolarWinds Service Desk + Microsoft Office 365
When a change request occurs in SolarWinds Service Desk, update calendar events in Microsoft Office 365.
See details
Convert customer emails into support tickets
When a new customer email is received in Microsoft Office 365, automatically create a tracking ticket in SolarWinds Service Desk.
See details
Send urgent alerts for SLA breaches
When an SLA deadline is breached in SolarWinds Service Desk, automatically send an urgent notification email to support managers via Microsoft Office 365.
See details
Browse the full workflow library →
Looking to achieve something else with SolarWinds Service Desk and Microsoft Office 365?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for SolarWinds Service Desk and Microsoft Office 365
Everything SolarWinds Service Desk and Microsoft Office 365 can do inside a workflow — the triggers that start one and the actions that run when it fires.
SolarWinds Service Desk Explore SolarWinds Service Desk →
An IT service management software that handles help desk tickets, asset tracking, and service request fulfillment.
TriggersNew asset in your inventory.
New change in your service desk.
New contract was added.
New hardware in your inventory.
Triggers when a new incident is created.
New problem in your service desk.
Add a new asset to your inventory.
Add a new change to your service desk.
Create a new contract.
Add a new hardware to your inventory.
Add a new incident to your service desk.
Add a new problem to your service desk.
Microsoft Office 365 Explore Microsoft Office 365 →
Microsoft Office 365 is a cloud-based productivity suite providing access to email, document creation, cloud storage, and enterprise collaboration applications.
TriggersTriggers at a specified time before an event in your calendar starts.
Triggers when there is a new attachment.
Triggers when a new event is created in your calendar.
Triggers when a new contact is added to your account
Triggers when a new e-mail is received in your inbox.
Triggers when a new e-mail is received in your inbox that matches a search.
Adds attendees to a calendar event.
Sets the categories applied to an email.
Adds a user to a distribution list or group. Only available in Microsoft 365 Business accounts that have organizational directories.
Create a copy of an email in another folder.
Create an event in the calendar of your choice.
Creates a new contact.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Email apps on Knit
Explore more Email integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
ActiveCampaign Postmark
ActiveCampaign Postmark is a transactional email delivery service designed to help developers send application emails and monitor delivery performance.
Amazon SES
A cloud-based email sending service designed to send transactional, notification, and bulk marketing emails reliably.
Autoklose
Autoklose is an email sales automation platform designed to manage contacts, automate outreach campaigns, and engage prospects.
Bluetick.io
Bluetick.io is an automated email follow-up platform designed to help sales teams engage prospects and streamline outreach.
Connect 365
Connect 365 is an automated email outreach application that delivers personal cold prospect messaging directly through web email accounts.
EcoSend
EcoSend is a climate-conscious email platform designed to help businesses send marketing campaigns and transactional emails sustainably.
Elastic Email
Elastic Email is an email marketing and transactional email delivery platform featuring SMTP relay and email API services.
Gmail
Gmail is a free email service developed by Google that allows users to send, receive, and manage messages.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about SolarWinds Service Desk + Microsoft Office 365
Is there a pre-built SolarWinds Service Desk + Microsoft Office 365 automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches SolarWinds Service Desk and Microsoft Office 365's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built SolarWinds Service Desk or Microsoft Office 365 connector?
No. The Agent works whether or not SolarWinds Service Desk or Microsoft Office 365 already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Microsoft Office 365 and SolarWinds Service Desk help customer support teams?
Support emails are converted into organized tickets automatically, while ticket updates send email replies to keep customers informed.
Can urgent ticket alerts be sent via email?
Yes, events like SLA breaches or ticket reassignments in SolarWinds Service Desk can instantly send email alerts through Microsoft Office 365.