Follow up on low ratings
When a low-rated review arrives in SoTellUs, look up the order in Shopify.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SoTellUs Explore SoTellUs →
TriggersFires when a customer leaves a new review in SoTellUs.
Fires when a review is edited or answered in SoTellUs.
Fires when a customer answers a feedback survey in SoTellUs.
Invites a customer to leave a review with SoTellUs.
Adds or updates a customer contact in SoTellUs.
Posts a public reply to a review in SoTellUs.
Shopify Explore Shopify →
TriggersFires when a customer places a new order in Shopify.
Fires when an order in Shopify is paid, fulfilled, refunded or disputed.
Fires when a new customer account is created in Shopify.
Fires when a customer abandons their cart before completing checkout in Shopify.
Creates or updates a product or listing in Shopify.
Updates an order's status or fulfillment details in Shopify.
Sends a custom API request to Shopify for actions not covered by a dedicated action.
More SoTellUs + Shopify workflows
Request reviews after fulfillment
When an order is fulfilled in Shopify, send a review request from SoTellUs.
See details
Sync customers
When a new customer is created in Shopify, create or update them in SoTellUs.
See details
See all SoTellUs + Shopify integrations → · Browse the full workflow library →
Common questions
Can Knit build “Follow up on low ratings” between SoTellUs and Shopify?
Yes — describe it in the box above and Knit's Integrations Agent researches SoTellUs and Shopify's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can an order trigger a review request?
Yes. When an order is fulfilled in Shopify, SoTellUs can send a review request to the buyer.
Are customers synced?
New customers in Shopify can be created or updated in SoTellUs.