Create support tickets when critical folders are updated
When an urgent system audit folder is updated in Box, automatically create a high-priority ticket in Stonly for team investigation.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Stonly Explore Stonly →
TriggersFires when a new support ticket is created in Stonly.
Fires when a ticket's status changes in Stonly.
Fires when a ticket in Stonly is assigned to an agent.
Fires when a ticket in Stonly breaches its response SLA.
Creates a new ticket in Stonly.
Updates a ticket's status in Stonly.
Assigns a ticket in Stonly to an agent.
Posts an internal or public comment on a ticket in Stonly.
Box Explore Box →
TriggersFires when a new file is uploaded to Box.
Fires when a file in Box is shared with someone new.
Fires when a folder's contents change in Box.
Uploads a file to Box.
Creates a new folder in Box.
Shares a file from Box with a link or user.
More Stonly + Box workflows
Log file updates directly as support ticket comments
When a new log file is uploaded to Box, automatically add a ticket comment in Stonly so support agents can review the diagnostic details.
See details
Set up storage folders when support tickets are created
When a new ticket is created in Stonly, automatically create a dedicated investigation folder in Box to collect logs and screenshots.
See details
See all Stonly + Box integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets when critical folders are updated” between Stonly and Box?
Yes — describe it in the box above and Knit's Integrations Agent researches Stonly and Box's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does combining Box and Stonly help customer support teams?
Support teams can automatically link support ticket attachments directly into Box folders or add ticket comments when new files are shared.
Can file uploads in Box automatically update ticket progress?
Yes, uploading resolution guides or logs into Box can automatically post comments or change statuses on related tickets in Stonly.