Log survey feedback directly to CRM activity logs

When a customer completes a survey in Zonka Feedback, automatically log the activity under their profile in SugarAI so reps see customer sentiment.

Try:

See all SugarAI + Zonka Feedback integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SugarAI Explore SugarAI →

Triggers

New contact or lead

Fires when a new contact or lead is added to SugarAI.

Contact updated

Fires when a field on a contact changes in SugarAI.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in SugarAI.

Deal won

Fires when a deal is marked won in SugarAI.

Actions

Create or update contact

Creates or updates a contact in SugarAI.

Create deal

Creates a new deal in SugarAI.

Update record stage

Moves a deal or record to a new stage in SugarAI.

Log activity

Logs a call, email, or note against a record in SugarAI.

Zonka Feedback Explore Zonka Feedback →

Triggers

New form response

Fires when a form is submitted in Zonka Feedback.

Survey completed

Fires when a respondent finishes a survey in Zonka Feedback.

Response updated

Fires when an existing response is edited in Zonka Feedback.

Actions

Create or update form

Creates or updates a form or survey in Zonka Feedback.

Retrieve a response

Looks up a specific form response in Zonka Feedback.

Add a respondent

Adds a respondent or contact to a form in Zonka Feedback.

Convert form responses into CRM contacts When a prospect submits a new form response in Zonka Feedback, automatically create or update their contact profile in SugarAI. See details

Send customer feedback surveys on closed deals When a deal is marked won in SugarAI, automatically add the customer as a respondent in Zonka Feedback to gather post-sale feedback. See details

See all SugarAI + Zonka Feedback integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log survey feedback directly to CRM activity logs” between SugarAI and Zonka Feedback?

Yes — describe it in the box above and Knit's Integrations Agent researches SugarAI and Zonka Feedback's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can form submissions automatically create deals in SugarAI?

Yes, inbound responses from Zonka Feedback can instantly generate new lead records or deals in SugarAI without manual data entry.

Can I send survey invitations based on deal updates in SugarAI?

Yes, when a deal is won or updated in SugarAI, you can automatically add the contact as a respondent in Zonka Feedback to collect feedback.