Summarize tickets when SLA thresholds are breached

When an SLA is breached in Support Board, automatically use Infobot to generate a conversation summary and add a comment to the ticket.

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See all Support Board + Infobot integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Support Board Explore Support Board →

Triggers

New ticket created

Fires when a new support ticket is created in Support Board.

Ticket status changed

Fires when a ticket's status changes in Support Board.

Ticket assigned

Fires when a ticket in Support Board is assigned to an agent.

SLA breached

Fires when a ticket in Support Board breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Support Board.

Update ticket status

Updates a ticket's status in Support Board.

Assign ticket

Assigns a ticket in Support Board to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Support Board.

Infobot Explore Infobot →

Triggers

New conversation started

Fires when a new chat or conversation begins in Infobot.

Lead captured in chat

Fires when Infobot captures a lead during a conversation.

Conversation handed off

Fires when Infobot escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through Infobot.

Generate an answer

Asks Infobot a question against its knowledge base and returns the answer.

Summarize a conversation

Uses Infobot to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an Infobot conversation.

Convert unresolved bot chats into support tickets When a conversation is handed off in Infobot, automatically create a detailed support ticket in Support Board with a summary of the dialogue. See details

Send chatbot updates when tickets are resolved When a ticket status changes in Support Board, send an automated follow-up message through Infobot to keep the customer updated. See details

See all Support Board + Infobot integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Summarize tickets when SLA thresholds are breached” between Support Board and Infobot?

Yes — describe it in the box above and Knit's Integrations Agent researches Support Board and Infobot's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does integrating Infobot with Support Board improve support team efficiency?

Chatbots handle routine questions and automatically convert unresolved conversations into detailed support tickets, allowing agents to step in with full context.

Can updates on ticket status be sent back to the customer chatbot?

Yes, when a support ticket status changes in Support Board, you can automatically send a message through Infobot to notify the user.