Create support tickets from team chat mentions
When a user is tagged in an operational channel in Chanty, create a detailed support ticket in SupportBee to keep accountability clear.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SupportBee Explore SupportBee →
TriggersFires when a new support ticket or chat conversation starts in SupportBee.
Fires when a ticket's status changes in SupportBee.
Fires when a ticket in SupportBee is assigned to an agent.
Fires when a ticket in SupportBee breaches its response SLA.
Creates a new ticket in SupportBee.
Updates a ticket's status in SupportBee.
Assigns a ticket in SupportBee to an agent.
Posts a reply or internal note on a ticket or conversation in SupportBee.
Chanty Explore Chanty →
TriggersFires when a new message is posted to a channel in Chanty.
Fires when your team or a keyword is mentioned in Chanty.
Fires when a new channel is created in Chanty.
Fires when a new file is shared in Chanty.
Posts a message to a channel in Chanty.
Sends a direct message to a person in Chanty.
Creates a new channel in Chanty.
Adds a user to a channel in Chanty.
More SupportBee + Chanty workflows
Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in SupportBee, automatically post an urgent notification in Chanty so managers can intervene quickly.
See details
Notify assigned agents on direct messages when tickets update
When a ticket status changes in SupportBee, send a direct message in Chanty to notify the assigned team member without cluttering email inboxes.
See details
See all SupportBee + Chanty integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets from team chat mentions” between SupportBee and Chanty?
Yes — describe it in the box above and Knit's Integrations Agent researches SupportBee and Chanty's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Chanty can automatically create a ticket in SupportBee to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in SupportBee, an urgent message is posted into a channel in Chanty to alert engineers or managers immediately.