When new customer reply in SupportBee, sync it to Jira Software Cloud.

When a customer replies in SupportBee, update the issue record in Jira Software Cloud.

Try:

See all SupportBee + Jira Software Cloud integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SupportBee Explore SupportBee →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in SupportBee.

Ticket status changed

Fires when a ticket's status changes in SupportBee.

Ticket assigned

Fires when a ticket in SupportBee is assigned to an agent.

SLA breached

Fires when a ticket in SupportBee breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SupportBee.

Update ticket status

Updates a ticket's status in SupportBee.

Assign ticket

Assigns a ticket in SupportBee to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in SupportBee.

Jira Software Cloud Explore Jira Software Cloud →

Triggers

New task created

Fires when a new task, job or item is created in Jira Software Cloud.

Task completed

Fires when a task in Jira Software Cloud is marked complete.

Due date approaching

Fires when a task's due date in Jira Software Cloud is coming up.

Status changed

Fires when a task, job or project changes status in Jira Software Cloud.

Actions

Create task

Creates a new task, job or item in Jira Software Cloud.

Update task

Updates a task's status or assignee in Jira Software Cloud.

Add comment

Posts a comment on a task in Jira Software Cloud.

Assign task

Assigns a task in Jira Software Cloud to a team member.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in SupportBee, create a matching task in Jira Software Cloud for product engineers to investigate. See details

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Jira Software Cloud, update the status of the related support ticket in SupportBee so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in SupportBee, post an urgent warning comment directly on the related task in Jira Software Cloud. See details

See all SupportBee + Jira Software Cloud integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “When new customer reply in SupportBee, sync it to Jira Software Cloud.” between SupportBee and Jira Software Cloud?

Yes — describe it in the box above and Knit's Integrations Agent researches SupportBee and Jira Software Cloud's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Jira Software Cloud whenever a ticket in SupportBee is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving SupportBee.

Can status updates flow back to the original ticket?

Yes — when the linked task in Jira Software Cloud changes status, the Agent can post that update back onto the original ticket in SupportBee automatically.