Tag contacts based on chatbot handoffs

When a conversation requires human escalation in ChatGPT, apply a priority tag to that contact record in Swag Pro.

Try:

See all Swag Pro + ChatGPT integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Swag Pro Explore Swag Pro →

Triggers

Reward redeemed

Fires when a recipient redeems a gift or reward in Swag Pro.

Order status changed

Fires when a gift order ships or is delivered in Swag Pro.

Low balance

Fires when the account balance or credits in Swag Pro run low.

Actions

Send a gift

Sends a gift, gift card or swag to a recipient with Swag Pro.

Give a reward

Gives points, a bonus or a reward to someone in Swag Pro.

Create a recipient

Adds a new gift recipient in Swag Pro.

ChatGPT Explore ChatGPT →

Triggers

New conversation started

Fires when a new chat or conversation begins in ChatGPT.

Lead captured in chat

Fires when ChatGPT captures a lead during a conversation.

Conversation handed off

Fires when ChatGPT escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through ChatGPT.

Generate an answer

Asks ChatGPT a question against its knowledge base and returns the answer.

Summarize a conversation

Uses ChatGPT to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an ChatGPT conversation.

Add chat leads directly to email campaigns When a chatbot captures a new lead in ChatGPT, automatically create the contact and add them to a nurture drip in Swag Pro. See details

Send follow-up chat messages for updated contacts When a contact reaches a key milestone in Swag Pro, send a personalized follow-up message through ChatGPT. See details

See all Swag Pro + ChatGPT integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Tag contacts based on chatbot handoffs” between Swag Pro and ChatGPT?

Yes — describe it in the box above and Knit's Integrations Agent researches Swag Pro and ChatGPT's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How do ChatGPT and Swag Pro work together for lead qualification?

Chatbots in ChatGPT gather visitor details during real-time chats and push newly qualified contacts straight into email nurturing campaigns in Swag Pro.

Can changes in marketing status update chat interactions?

Yes, when contacts enter specific workflows or update their profiles in Swag Pro, you can send targeted follow-up messages using ChatGPT.