Pause marketing messages when critical support tickets open

When a new support ticket is created in Zendesk, automatically apply a temporary hold tag to the contact in Swag Pro.

Try:

See all Swag Pro + Zendesk integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Swag Pro Explore Swag Pro →

Triggers

Reward redeemed

Fires when a recipient redeems a gift or reward in Swag Pro.

Order status changed

Fires when a gift order ships or is delivered in Swag Pro.

Low balance

Fires when the account balance or credits in Swag Pro run low.

Actions

Send a gift

Sends a gift, gift card or swag to a recipient with Swag Pro.

Give a reward

Gives points, a bonus or a reward to someone in Swag Pro.

Create a recipient

Adds a new gift recipient in Swag Pro.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Swag Pro, automatically create a ticket in Zendesk for an account manager to investigate potential churn. See details

Send follow-up communications upon ticket resolution When a support ticket status changes to solved in Zendesk, update the contact profile in Swag Pro and add them to a customer satisfaction sequence. See details

See all Swag Pro + Zendesk integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Pause marketing messages when critical support tickets open” between Swag Pro and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Swag Pro and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Zendesk, a tag can be applied in Swag Pro to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Swag Pro, a comment can be automatically added to open tickets in Zendesk to keep support agents informed.