Post technical updates directly into support threads
When an issue status changes in ConnectWise Manage, automatically add a ticket comment in SysAid to keep support reps informed of engineering progress.
See all SysAid + ConnectWise Manage integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
SysAid Explore SysAid →
TriggersFires when a new support ticket or chat conversation starts in SysAid.
Fires when a ticket's status changes in SysAid.
Fires when a ticket in SysAid is assigned to an agent.
Fires when a ticket in SysAid breaches its response SLA.
Creates a new ticket in SysAid.
Updates a ticket's status in SysAid.
Assigns a ticket in SysAid to an agent.
Posts a reply or internal note on a ticket or conversation in SysAid.
ConnectWise Manage Explore ConnectWise Manage →
TriggersFires when a new ticket or incident is logged in ConnectWise Manage.
Fires when a ticket or incident is updated in ConnectWise Manage.
Fires when a new user, client or device record is added in ConnectWise Manage.
Creates a ticket or incident in ConnectWise Manage.
Updates an existing ticket or incident in ConnectWise Manage.
Adds a note to a ticket in ConnectWise Manage.
More SysAid + ConnectWise Manage workflows
Escalate support tickets to software engineering
When a new ticket is created in SysAid, automatically create an issue in ConnectWise Manage so developers can investigate the underlying bug.
See details
Update support ticket statuses when code deploys
When a deployment is tracked in ConnectWise Manage, update the ticket status in SysAid so support teams know the patch has reached production.
See details
See all SysAid + ConnectWise Manage integrations → · Browse the full workflow library →
Common questions
Can Knit build “Post technical updates directly into support threads” between SysAid and ConnectWise Manage?
Yes — describe it in the box above and Knit's Integrations Agent researches SysAid and ConnectWise Manage's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting developer tools with ticketing systems help support teams?
Integrating ConnectWise Manage with SysAid bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.
Can code deployments automatically update customer tickets?
Yes, when a deployment is tracked in ConnectWise Manage, corresponding ticket statuses in SysAid can automatically update to inform agents that fixes are live.