Track resolution

When a ticket is solved in SysAid, update the row in Google Sheets.

Try:

See all SysAid + Google Sheets integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

SysAid Explore SysAid →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in SysAid.

Ticket status changed

Fires when a ticket's status changes in SysAid.

Ticket assigned

Fires when a ticket in SysAid is assigned to an agent.

SLA breached

Fires when a ticket in SysAid breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SysAid.

Update ticket status

Updates a ticket's status in SysAid.

Assign ticket

Assigns a ticket in SysAid to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in SysAid.

Google Sheets Explore Google Sheets →

Triggers

New row

Fires when a row is added to a sheet in Google Sheets.

Row updated

Fires when a row or column changes in Google Sheets.

New sheet

Fires when a new spreadsheet or worksheet is created in Google Sheets.

Actions

Create row

Adds a new row to a sheet in Google Sheets.

Update row

Updates the values in an existing row in Google Sheets.

Look up a row

Finds a row by a column value in Google Sheets.

Log new tickets When a ticket is created in SysAid, add a row to Google Sheets. See details

Create tickets from rows When a new row is added in Google Sheets, create a ticket in SysAid. See details

See all SysAid + Google Sheets integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Track resolution” between SysAid and Google Sheets?

Yes — describe it in the box above and Knit's Integrations Agent researches SysAid and Google Sheets's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can tickets be logged?

Yes. New or updated tickets in SysAid can be added as rows in Google Sheets.

Can a row open a ticket?

When a row is added in Google Sheets, SysAid can create a ticket.