Update deal stages when critical support SLAs are breached

If an SLA is breached in tawk.to, automatically update the deal stage in JivoChat to alert sales leaders of potential account risks.

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See all tawk.to + JivoChat integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

tawk.to Explore tawk.to →

Triggers

New ticket created

Fires when a new support ticket is created in tawk.to.

Ticket status changed

Fires when a ticket's status changes in tawk.to.

Ticket assigned

Fires when a ticket in tawk.to is assigned to an agent.

SLA breached

Fires when a ticket in tawk.to breaches its response SLA.

Actions

Create ticket

Creates a new ticket in tawk.to.

Update ticket status

Updates a ticket's status in tawk.to.

Assign ticket

Assigns a ticket in tawk.to to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in tawk.to.

JivoChat Explore JivoChat →

Triggers

New lead created

Fires when a new lead or contact is created in JivoChat.

Deal stage changed

Fires when a deal moves to a new stage in JivoChat.

Deal won

Fires when a deal is marked won in JivoChat.

Contact updated

Fires when a field on a contact changes in JivoChat.

Actions

Create or update contact

Creates or updates a contact in JivoChat.

Create deal

Creates a new deal in JivoChat.

Update deal stage

Moves a deal to a new stage in JivoChat.

Log activity

Logs a call, email, or note against a record in JivoChat.

Open onboarding support tickets for newly closed deals When a deal is won in JivoChat, automatically create a ticket in tawk.to so support engineers can initiate customer onboarding. See details

Log activity in CRM when customer tickets are created When a new ticket is created in tawk.to, automatically log activity in JivoChat so account managers stay informed of open customer issues. See details

See all tawk.to + JivoChat integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Update deal stages when critical support SLAs are breached” between tawk.to and JivoChat?

Yes — describe it in the box above and Knit's Integrations Agent researches tawk.to and JivoChat's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking JivoChat and tawk.to?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in JivoChat can automatically generate a ticket in tawk.to for implementation support.