Turn flagged messages into support tickets
When a message is flagged or reacted to in Facebook Messenger, automatically create a new ticket in Teamwork Desk with the original message content attached.
See all Teamwork Desk + Facebook Messenger integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Teamwork Desk Explore Teamwork Desk →
TriggersFires when a new support ticket or chat conversation starts in Teamwork Desk.
Fires when a ticket's status changes in Teamwork Desk.
Fires when a ticket in Teamwork Desk is assigned to an agent.
Fires when a ticket in Teamwork Desk breaches its response SLA.
Creates a new ticket in Teamwork Desk.
Updates a ticket's status in Teamwork Desk.
Assigns a ticket in Teamwork Desk to an agent.
Posts a reply or internal note on a ticket or conversation in Teamwork Desk.
Facebook Messenger Explore Facebook Messenger →
TriggersFires when a new message is posted to a channel in Facebook Messenger.
Fires when a new channel is created in Facebook Messenger.
Fires when your team or a keyword is mentioned in Facebook Messenger.
Fires when a new file is shared in Facebook Messenger.
Posts a message to a channel in Facebook Messenger.
Sends a direct message to a specific person in Facebook Messenger.
Reacts to a message in Facebook Messenger.
Adds a user to a channel in Facebook Messenger.
More Teamwork Desk + Facebook Messenger workflows
Post ticket status updates back to the channel
When a ticket's status changes in Teamwork Desk, send an update to the original channel or thread in Facebook Messenger so the requester stays in the loop.
See details
Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Facebook Messenger, create a high-priority ticket in Teamwork Desk so nothing slips through chat.
See details
See all Teamwork Desk + Facebook Messenger integrations → · Browse the full workflow library →
Common questions
Can Knit build “Turn flagged messages into support tickets” between Teamwork Desk and Facebook Messenger?
Yes — describe it in the box above and Knit's Integrations Agent researches Teamwork Desk and Facebook Messenger's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in Teamwork Desk from a flagged or reacted-to message in Facebook Messenger, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Facebook Messenger channel or thread when the linked ticket's status changes in Teamwork Desk.