Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Teamwork Desk, create a matching task in Jira Software Cloud for product engineers to investigate.
See all Teamwork Desk + Jira Software Cloud integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Teamwork Desk Explore Teamwork Desk →
TriggersFires when a new support ticket or chat conversation starts in Teamwork Desk.
Fires when a ticket's status changes in Teamwork Desk.
Fires when a ticket in Teamwork Desk is assigned to an agent.
Fires when a ticket in Teamwork Desk breaches its response SLA.
Creates a new ticket in Teamwork Desk.
Updates a ticket's status in Teamwork Desk.
Assigns a ticket in Teamwork Desk to an agent.
Posts a reply or internal note on a ticket or conversation in Teamwork Desk.
Jira Software Cloud Explore Jira Software Cloud →
TriggersFires when a new task, job or item is created in Jira Software Cloud.
Fires when a task in Jira Software Cloud is marked complete.
Fires when a task's due date in Jira Software Cloud is coming up.
Fires when a task, job or project changes status in Jira Software Cloud.
Creates a new task, job or item in Jira Software Cloud.
Updates a task's status or assignee in Jira Software Cloud.
Posts a comment on a task in Jira Software Cloud.
Assigns a task in Jira Software Cloud to a team member.
More Teamwork Desk + Jira Software Cloud workflows
Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in Jira Software Cloud, update the status of the related support ticket in Teamwork Desk so support can notify the customer.
See details
Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Teamwork Desk, post an urgent warning comment directly on the related task in Jira Software Cloud.
See details
See all Teamwork Desk + Jira Software Cloud integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert escalated support tickets into development tasks” between Teamwork Desk and Jira Software Cloud?
Yes — describe it in the box above and Knit's Integrations Agent researches Teamwork Desk and Jira Software Cloud's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in Jira Software Cloud whenever a ticket in Teamwork Desk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Teamwork Desk.
Can status updates flow back to the original ticket?
Yes — when the linked task in Jira Software Cloud changes status, the Agent can post that update back onto the original ticket in Teamwork Desk automatically.