Create tickets from rows
When a new row is added in Microsoft Excel, create a ticket in Teamwork Desk.
See all Teamwork Desk + Microsoft Excel integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Teamwork Desk Explore Teamwork Desk →
TriggersFires when a new support ticket or chat conversation starts in Teamwork Desk.
Fires when a ticket's status changes in Teamwork Desk.
Fires when a ticket in Teamwork Desk is assigned to an agent.
Fires when a ticket in Teamwork Desk breaches its response SLA.
Creates a new ticket in Teamwork Desk.
Updates a ticket's status in Teamwork Desk.
Assigns a ticket in Teamwork Desk to an agent.
Posts a reply or internal note on a ticket or conversation in Teamwork Desk.
Microsoft Excel Explore Microsoft Excel →
TriggersFires when a row is added to a sheet in Microsoft Excel.
Fires when a row or column changes in Microsoft Excel.
Fires when a new spreadsheet or worksheet is created in Microsoft Excel.
Adds a new row to a sheet in Microsoft Excel.
Updates the values in an existing row in Microsoft Excel.
Finds a row by a column value in Microsoft Excel.
More Teamwork Desk + Microsoft Excel workflows
Log new tickets
When a ticket is created in Teamwork Desk, add a row to Microsoft Excel.
See details
Track resolution
When a ticket is solved in Teamwork Desk, update the row in Microsoft Excel.
See details
See all Teamwork Desk + Microsoft Excel integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create tickets from rows” between Teamwork Desk and Microsoft Excel?
Yes — describe it in the box above and Knit's Integrations Agent researches Teamwork Desk and Microsoft Excel's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can tickets be logged?
Yes. New or updated tickets in Teamwork Desk can be added as rows in Microsoft Excel.
Can a row open a ticket?
When a row is added in Microsoft Excel, Teamwork Desk can create a ticket.