Teamwork Desk + Slack Integrations, Built by an AI Agent
Put Teamwork Desk + Slack to work with AI and enterprise-grade automation
Learn more about Teamwork Desk integrations or talk to a human
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Workflows you can build between Teamwork Desk and Slack
See the kind of workflows teams build with Teamwork Desk and Slack below — describe the exact one you want above and the Agent builds it on demand.
Teamwork Desk + Slack
When a new ticket is submitted in Teamwork Desk, send a notification message to a specified Slack channel.
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Broadcast urgent SLA alerts to team channels
When a support ticket breaches its SLA in Teamwork Desk, automatically post an urgent notification in Slack so managers can intervene quickly.
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Create support tickets from team chat mentions
When a user is tagged in an operational channel in Slack, create a detailed support ticket in Teamwork Desk to keep accountability clear.
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Notify assigned agents on direct messages when tickets update
When a ticket status changes in Teamwork Desk, send a direct message in Slack to notify the assigned team member without cluttering email inboxes.
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Browse the full workflow library →
Looking to achieve something else with Teamwork Desk and Slack?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Teamwork Desk and Slack
Everything Teamwork Desk and Slack can do inside a workflow — the triggers that start one and the actions that run when it fires.
Teamwork Desk Explore Teamwork Desk →
Teamwork Desk is customer support helpdesk software that centralizes incoming support tickets and email conversations for service teams.
TriggersTriggers when an agent sends a new reply.
Triggers when a new customer is created.
Triggers when a customer sends a new reply.
Triggers when a thread has been edited.
Triggers when a ticket is assigned.
Triggers when a new ticket is created.
Add a reply to a ticket.
Assigns ticket to the specified user.
Creates a new customer.
Creates a new ticket.
Links a Teamwork Projects task to a ticket.
Unassigns a ticket.
Slack Explore Slack →
Slack is a channel-based messaging platform designed to facilitate real-time team communication and collaboration.
TriggersTriggers when a new message is posted to any public channel.
Triggers when a new #channel is created.
Triggers when a new message is posted to a specific #channel you choose.
Triggers when a custom emoji has been added to a team.
Triggers when a new file is uploaded to your workspace.
Triggers when a username or highlight word is mentioned in a public #channel.
Adds a reaction to a message.
Adds a reminder for yourself or a teammate, just like the /remind slash command.
Archives a conversation (e.g., public channel, private channel, DM, or group DM).
Cancels a message that has been scheduled to be posted.
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Post a message or thread reply to a channel. You can also schedule it to send later.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Team Chat apps on Knit
Explore more Team Chat integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnywhereWorks
AnywhereWorks is team chat software that facilitates instant messaging, video meetings, and remote team collaboration.
Brosix
Brosix is an instant messaging and team collaboration platform designed for secure internal business communication and file sharing.
Chanty
Chanty is a team messaging application featuring group chat, voice messages, video calls, and integrated task management tools.
Chatwork
Chatwork is a business messaging platform that combines group chat, task management, video calling, and file sharing for team collaboration.
Discord
Discord is a voice, video, and text communication platform popular among communities, gaming groups, and online topic discussions.
Fleep
Fleep is a messaging and team collaboration tool that combines chat, project tasks, and file sharing in one platform.
Flock
A business communication and team messaging app that provides channels, video conferencing, and productivity tools in one interface.
Glip
A team messaging and collaboration software by RingCentral featuring group chat, video meetings, and task assignment.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Teamwork Desk + Slack
Is there a pre-built Teamwork Desk + Slack automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Teamwork Desk and Slack's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Teamwork Desk or Slack connector?
No. The Agent works whether or not Teamwork Desk or Slack already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can internal messages in team channels become support tickets?
Yes, mentioning team members or posting specific messages in Slack can automatically create a ticket in Teamwork Desk to ensure issues are tracked and resolved.
How are teams notified when ticket deadlines are at risk?
When an SLA deadline is breached in Teamwork Desk, an urgent message is posted into a channel in Slack to alert engineers or managers immediately.