Create customer profiles from incoming phone calls

When a new call or text arrives in Podium, automatically create or update a customer record in Tenant Turner so scheduling details are ready to go.

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See all Tenant Turner + Podium integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Tenant Turner Explore Tenant Turner →

Triggers

New booking made

Fires when a new booking or appointment is made in Tenant Turner.

Booking rescheduled or canceled

Fires when a booking in Tenant Turner is changed or canceled.

New customer

Fires when a new customer books for the first time in Tenant Turner.

Actions

Create a booking

Creates a new booking or appointment in Tenant Turner.

Cancel or reschedule a booking

Cancels or moves a booking in Tenant Turner.

Create or update a customer

Creates or updates a customer record in Tenant Turner.

Add the booking to a calendar

Adds a booking from Tenant Turner to a connected calendar.

Podium Explore Podium →

Triggers

New inbound SMS

Fires when a new text message is received in Podium.

New call

Fires when a new call comes in or out through Podium.

Missed call

Fires when a call is missed in Podium.

Call recording ready

Fires when a call recording finishes processing in Podium.

Actions

Send an SMS or MMS

Sends a text message through Podium.

Place an outbound call

Starts an outbound call via Podium.

Create or update a contact

Creates or updates a contact in Podium.

Send a voice message

Sends a recorded voice message via Podium.

Send text confirmation for new client appointments When a customer makes a new booking in Tenant Turner, automatically send a personalized SMS confirmation from Podium to reduce no-shows. See details

Notify clients by SMS when appointments are rescheduled or canceled When an appointment status changes in Tenant Turner, send an automated text message from Podium so the client is immediately updated. See details

See all Tenant Turner + Podium integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer profiles from incoming phone calls” between Tenant Turner and Podium?

Yes — describe it in the box above and Knit's Integrations Agent researches Tenant Turner and Podium's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in Tenant Turner, an automated SMS notification can be sent via Podium instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in Podium creates or updates a customer record in Tenant Turner to follow up and schedule a call back.