Log webinar attendance as a note on open support tickets

When a customer joins a live event in GoTo Webinar, automatically add a comment to their existing ticket in Tender Support.

Try:

See all Tender Support + GoTo Webinar integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Tender Support Explore Tender Support →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Tender Support.

Ticket status changed

Fires when a ticket's status changes in Tender Support.

Ticket assigned

Fires when a ticket in Tender Support is assigned to an agent.

SLA breached

Fires when a ticket in Tender Support breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Tender Support.

Update ticket status

Updates a ticket's status in Tender Support.

Assign ticket

Assigns a ticket in Tender Support to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Tender Support.

GoTo Webinar Explore GoTo Webinar →

Triggers

New webinar registration

Fires when someone registers for a webinar in GoTo Webinar.

Attendee joined

Fires when a registrant joins a live webinar in GoTo Webinar.

Attendee missed the webinar

Fires when a registrant does not attend a webinar in GoTo Webinar.

Actions

Registers someone for a webinar in GoTo Webinar.

Create or update a session

Creates or updates a webinar session in GoTo Webinar.

Add tags to a registrant

Tags a registrant's record in GoTo Webinar.

Open support tickets for attendees who missed a live session When a registered customer misses a mandatory webinar in GoTo Webinar, automatically create a ticket in Tender Support so a representative can send a recording or reschedule. See details

Register customers for onboarding webinars upon ticket resolution When an onboarding ticket status changes to resolved in Tender Support, automatically register the customer for an upcoming live product webinar in GoTo Webinar. See details

See all Tender Support + GoTo Webinar integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log webinar attendance as a note on open support tickets” between Tender Support and GoTo Webinar?

Yes — describe it in the box above and Knit's Integrations Agent researches Tender Support and GoTo Webinar's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What are the benefits of linking Tender Support with GoTo Webinar?

Connecting Tender Support and GoTo Webinar aligns webinar participation with customer support, allowing teams to register users for sessions and follow up on missed events effortlessly.

Can missed webinar attendances open automated support tickets?

Yes, if a registrant misses a session in GoTo Webinar, a support ticket can automatically be created in Tender Support for follow-up outreach.