Invoice clients upon ticket resolution

When a ticket status is changed in Tender Support, automatically create an invoice in InvoiceBerry for billable technical services.

Try:

See all Tender Support + InvoiceBerry integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Tender Support Explore Tender Support →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Tender Support.

Ticket status changed

Fires when a ticket's status changes in Tender Support.

Ticket assigned

Fires when a ticket in Tender Support is assigned to an agent.

SLA breached

Fires when a ticket in Tender Support breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Tender Support.

Update ticket status

Updates a ticket's status in Tender Support.

Assign ticket

Assigns a ticket in Tender Support to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Tender Support.

InvoiceBerry Explore InvoiceBerry →

Triggers

New invoice created

Fires when a new invoice is created in InvoiceBerry.

Payment received

Fires when a payment is recorded in InvoiceBerry.

Invoice overdue

Fires when an invoice in InvoiceBerry passes its due date unpaid.

Expense recorded

Fires when a new expense is recorded in InvoiceBerry.

Actions

Create invoice

Creates a new invoice in InvoiceBerry.

Record payment

Records a payment against an invoice in InvoiceBerry.

Create expense

Creates a new expense entry in InvoiceBerry.

Sync customer record

Syncs a customer's billing record in InvoiceBerry.

Open support tickets for overdue accounts When an invoice becomes overdue in InvoiceBerry, automatically create a ticket in Tender Support so finance agents can resolve the payment issue. See details

Add billing comments when payments arrive When a payment is received in InvoiceBerry, automatically add a ticket comment in Tender Support to inform support staff that the account is paid. See details

See all Tender Support + InvoiceBerry integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Invoice clients upon ticket resolution” between Tender Support and InvoiceBerry?

Yes — describe it in the box above and Knit's Integrations Agent researches Tender Support and InvoiceBerry's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting InvoiceBerry and Tender Support streamline billing support?

Support agents can see accounting updates directly in Tender Support, while overdue invoices in InvoiceBerry can automatically create tickets for payment resolution.

Can resolving a support ticket initiate customer invoicing?

Yes, when a billable support ticket status changes in Tender Support, an invoice can automatically be created in InvoiceBerry for the time spent.