Pause marketing messages when critical support tickets open

When a new support ticket is created in Tender Support, automatically apply a temporary hold tag to the contact in OneLocal LocalReferrals.

Try:

See all Tender Support + OneLocal LocalReferrals integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Tender Support Explore Tender Support →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Tender Support.

Ticket status changed

Fires when a ticket's status changes in Tender Support.

Ticket assigned

Fires when a ticket in Tender Support is assigned to an agent.

SLA breached

Fires when a ticket in Tender Support breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Tender Support.

Update ticket status

Updates a ticket's status in Tender Support.

Assign ticket

Assigns a ticket in Tender Support to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Tender Support.

OneLocal LocalReferrals Explore OneLocal LocalReferrals →

Triggers

New lead captured

Fires when a new lead or contact is captured in OneLocal LocalReferrals.

Contact enters a workflow

Fires when a contact enters an automation in OneLocal LocalReferrals.

Contact updated

Fires when a field on a contact changes in OneLocal LocalReferrals.

Contact unsubscribed

Fires when a contact unsubscribes in OneLocal LocalReferrals.

Actions

Create or update a contact

Creates or updates a contact in OneLocal LocalReferrals.

Add a contact to a campaign

Adds a contact to a workflow or campaign in OneLocal LocalReferrals.

Send a message

Sends an email or message to a contact via OneLocal LocalReferrals.

Apply or remove a tag

Changes a contact's tags in OneLocal LocalReferrals.

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in OneLocal LocalReferrals, automatically create a ticket in Tender Support for an account manager to investigate potential churn. See details

Send follow-up communications upon ticket resolution When a support ticket status changes to solved in Tender Support, update the contact profile in OneLocal LocalReferrals and add them to a customer satisfaction sequence. See details

See all Tender Support + OneLocal LocalReferrals integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Pause marketing messages when critical support tickets open” between Tender Support and OneLocal LocalReferrals?

Yes — describe it in the box above and Knit's Integrations Agent researches Tender Support and OneLocal LocalReferrals's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Tender Support, a tag can be applied in OneLocal LocalReferrals to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in OneLocal LocalReferrals, a comment can be automatically added to open tickets in Tender Support to keep support agents informed.