Send text alerts for direct social media mentions
When a new mention or comment is published on Instagram for Business, automatically send an SMS or MMS using TextIt so your support team never misses an inquiry.
See all TextIt + Instagram for Business integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
TextIt Explore TextIt →
TriggersFires when a new text message is received in TextIt.
Fires when a new call comes in or out through TextIt.
Fires when a call is missed in TextIt.
Fires when a call recording finishes processing in TextIt.
Sends a text message through TextIt.
Starts an outbound call via TextIt.
Creates or updates a contact in TextIt.
Sends a recorded voice message via TextIt.
Instagram for Business Explore Instagram for Business →
TriggersFires when a post goes live from Instagram for Business.
Fires when your brand is mentioned or a post gets a comment in Instagram for Business.
Fires when Instagram for Business finds a new post, mention or creator matching what you track.
Creates a post in Instagram for Business or adds it to the schedule.
Posts a reply to a comment in Instagram for Business.
Adds a creator, account or post to a list or campaign in Instagram for Business.
More TextIt + Instagram for Business workflows
Queue social posts based on popular text inquiries
When a new inbound SMS is received in TextIt, automatically add a post to the queue in Instagram for Business to address trending topics publicly.
See details
Create phone contacts from social media interactions
When a user leaves a new mention or comment in Instagram for Business, automatically create or update a contact in TextIt to continue the conversation via text.
See details
See all TextIt + Instagram for Business integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send text alerts for direct social media mentions” between TextIt and Instagram for Business?
Yes — describe it in the box above and Knit's Integrations Agent researches TextIt and Instagram for Business's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting TextIt to Instagram for Business improve customer response times?
You can automatically send a text alert in TextIt whenever a customer leaves an urgent mention or comment on Instagram for Business.
Can I collect contacts from social channels into my phone messaging system?
Yes, public interactions such as comments in Instagram for Business can automatically create or update a contact record in TextIt.