When new contact message in Textline, sync it to Acuity Scheduling.

When a new contact message is received in Textline, sync client appointment records in Acuity Scheduling.

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See all Textline + Acuity Scheduling integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Textline Explore Textline →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Textline.

Ticket status changed

Fires when a ticket's status changes in Textline.

Ticket assigned

Fires when a ticket in Textline is assigned to an agent.

SLA breached

Fires when a ticket in Textline breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Textline.

Update ticket status

Updates a ticket's status in Textline.

Assign ticket

Assigns a ticket in Textline to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Textline.

Acuity Scheduling Explore Acuity Scheduling →

Triggers

New booking made

Fires when a new booking or appointment is made in Acuity Scheduling.

Booking rescheduled or canceled

Fires when a booking in Acuity Scheduling is changed or canceled.

New customer

Fires when a new customer books for the first time in Acuity Scheduling.

Actions

Create a booking

Creates a new booking or appointment in Acuity Scheduling.

Cancel or reschedule a booking

Cancels or moves a booking in Acuity Scheduling.

Create or update a customer

Creates or updates a customer record in Acuity Scheduling.

Add the booking to a calendar

Adds a booking from Acuity Scheduling to a connected calendar.

Create support tickets for new client appointments When a client schedules a new appointment in Acuity Scheduling, automatically open a detailed support ticket in Textline so agents can prepare. See details

Update support ticket status when appointments change When a meeting is rescheduled or canceled in Acuity Scheduling, add a comment and update the ticket status in Textline to keep history current. See details

Schedule followup appointments when tickets are resolved When a customer support ticket status changes in Textline, automatically add a consultation booking to the calendar in Acuity Scheduling. See details

See all Textline + Acuity Scheduling integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “When new contact message in Textline, sync it to Acuity Scheduling.” between Textline and Acuity Scheduling?

Yes — describe it in the box above and Knit's Integrations Agent researches Textline and Acuity Scheduling's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Acuity Scheduling and Textline help customer support teams?

It ensures that appointment changes in Acuity Scheduling are instantly reflected as ticket updates in Textline, keeping support agents aware of upcoming meetings.

Can support representatives schedule meetings through tickets?

Yes, when support issues in Textline require direct phone or video support, representatives can generate or reschedule appointments in Acuity Scheduling automatically.