Add respondents to follow-up surveys when tickets close

When a ticket status is updated to resolved in Textline, add the customer as a respondent in AidaForm to send a satisfaction survey.

Try:

See all Textline + AidaForm integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Textline Explore Textline →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Textline.

Ticket status changed

Fires when a ticket's status changes in Textline.

Ticket assigned

Fires when a ticket in Textline is assigned to an agent.

SLA breached

Fires when a ticket in Textline breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Textline.

Update ticket status

Updates a ticket's status in Textline.

Assign ticket

Assigns a ticket in Textline to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Textline.

AidaForm Explore AidaForm →

Triggers

New form response

Fires when a form is submitted in AidaForm.

Survey completed

Fires when a respondent finishes a survey in AidaForm.

Response updated

Fires when an existing response is edited in AidaForm.

Actions

Create or update form

Creates or updates a form or survey in AidaForm.

Retrieve a response

Looks up a specific form response in AidaForm.

Add a respondent

Adds a respondent or contact to a form in AidaForm.

Generate support tickets from form responses When a customer submits a web form in AidaForm, automatically create a detailed support ticket in Textline for team review. See details

Attach survey updates as comments on open tickets When a customer updates an existing survey response in AidaForm, automatically post the new feedback as a comment on their ticket in Textline. See details

See all Textline + AidaForm integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Add respondents to follow-up surveys when tickets close” between Textline and AidaForm?

Yes — describe it in the box above and Knit's Integrations Agent researches Textline and AidaForm's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How are survey responses transferred into support tickets?

Submitting a completed survey in AidaForm automatically creates a new ticket in Textline containing all the respondent's answers.

Can ticket updates prompt custom survey distributions?

When a ticket status changes in Textline, you can automatically add the customer as a respondent in AidaForm to collect feedback.