Resolve customer tickets automatically when tasks complete

When an engineer marks a bug fix task as complete in Smartsheet, update the status of the related support ticket in Textline so support can notify the customer.

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See all Textline + Smartsheet integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Textline Explore Textline →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Textline.

Ticket status changed

Fires when a ticket's status changes in Textline.

Ticket assigned

Fires when a ticket in Textline is assigned to an agent.

SLA breached

Fires when a ticket in Textline breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Textline.

Update ticket status

Updates a ticket's status in Textline.

Assign ticket

Assigns a ticket in Textline to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Textline.

Smartsheet Explore Smartsheet →

Triggers

New task created

Fires when a new task, job or item is created in Smartsheet.

Task completed

Fires when a task in Smartsheet is marked complete.

Due date approaching

Fires when a task's due date in Smartsheet is coming up.

Status changed

Fires when a task, job or project changes status in Smartsheet.

Actions

Create task

Creates a new task, job or item in Smartsheet.

Update task

Updates a task's status or assignee in Smartsheet.

Add comment

Posts a comment on a task in Smartsheet.

Assign task

Assigns a task in Smartsheet to a team member.

Convert escalated support tickets into development tasks When a high-priority customer issue is logged in Textline, create a matching task in Smartsheet for product engineers to investigate. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Textline, post an urgent warning comment directly on the related task in Smartsheet. See details

See all Textline + Smartsheet integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Resolve customer tickets automatically when tasks complete” between Textline and Smartsheet?

Yes — describe it in the box above and Knit's Integrations Agent researches Textline and Smartsheet's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Smartsheet whenever a ticket in Textline is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Textline.

Can status updates flow back to the original ticket?

Yes — when the linked task in Smartsheet changes status, the Agent can post that update back onto the original ticket in Textline automatically.