Textline + Zendesk Integrations, Built by an AI Agent
Put Textline + Zendesk to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Textline and Zendesk
See the kind of workflows teams build with Textline and Zendesk below — describe the exact one you want above and the Agent builds it on demand.
Textline + Zendesk
When a new contact message is received in Textline, create or update a Zendesk ticket.
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Escalate issues to external support desks
When a new ticket is created in Textline, automatically mirror the issue as a new ticket in Zendesk for specialized tier-two investigation.
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Sync status changes across help desks
When a ticket status changes in Zendesk, automatically update the matching ticket status in Textline to keep customer success agents informed.
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Forward critical SLA breaches to secondary queues
When an SLA is breached in Textline, automatically create an urgent ticket in Zendesk and assign it to senior technical staff.
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Browse the full workflow library →
Looking to achieve something else with Textline and Zendesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Textline and Zendesk
Everything Textline and Zendesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Textline Explore Textline →
Textline is a business text messaging application built to manage customer support tickets and team SMS interactions.
TriggersTriggers when a contact sends you a new message.
Imports a new message into Textline as if the contact sent it by SMS.
Send an announcement to one or more contacts. This can be done by phone number(s), tag, or saved search.
Sends a new message to a contact.
Send a survey to one or more contacts. This can be done by phone number(s), tag, or saved search.
Updates an Agent's availability within Textline.
Creates or updates an entry in your Textline address book.
Zendesk Explore Zendesk →
Zendesk is a customer service platform that provides ticketing, customer support messaging, and help desk tools for managing customer inquiries.
TriggersTriggers when a new group is created.
Triggers when a new tag is added to a ticket.
Triggers when a comment is added to a ticket.
Triggers when a new ticket is added to a view.
Triggers when a new ticket is created. Optionally select an organization.
Triggers when a one or more tags are added to a user.
Deletes the user and associated records from the account.
Create a new organization.
Remove one or more tags from an existing ticket.
Create a new ticket.
Attach a file to an existing ticket.
Add a Comment to an existing Ticket.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Textline + Zendesk
Is there a pre-built Textline + Zendesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Textline and Zendesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Textline or Zendesk connector?
No. The Agent works whether or not Textline or Zendesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why sync tickets across two separate ticketing platforms?
It allows customer support, engineering, and external vendor teams to collaborate in their preferred ticketing platforms without manual status updates or missed context.
Do comments and status changes mirror bidirectionally?
Yes, status updates or newly assigned tickets in one platform can immediately update the corresponding issue in the second platform.