Log activity in CRM when customer tickets are created

When a new ticket is created in Thoughtly, automatically log activity in Keap so account managers stay informed of open customer issues.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Thoughtly Explore Thoughtly →

Triggers

New ticket created

Fires when a new support ticket is created in Thoughtly.

Ticket status changed

Fires when a ticket's status changes in Thoughtly.

Ticket assigned

Fires when a ticket in Thoughtly is assigned to an agent.

SLA breached

Fires when a ticket in Thoughtly breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Thoughtly.

Update ticket status

Updates a ticket's status in Thoughtly.

Assign ticket

Assigns a ticket in Thoughtly to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Thoughtly.

Keap Explore Keap →

Triggers

New lead created

Fires when a new lead or contact is created in Keap.

Deal stage changed

Fires when a deal moves to a new stage in Keap.

Deal won

Fires when a deal is marked won in Keap.

Contact updated

Fires when a field on a contact changes in Keap.

Actions

Create or update contact

Creates or updates a contact in Keap.

Create deal

Creates a new deal in Keap.

Update deal stage

Moves a deal to a new stage in Keap.

Log activity

Logs a call, email, or note against a record in Keap.

Open onboarding support tickets for newly closed deals When a deal is won in Keap, automatically create a ticket in Thoughtly so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Thoughtly, automatically update the deal stage in Keap to alert sales leaders of potential account risks. See details

See all Thoughtly + Keap integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between Thoughtly and Keap?

Yes — describe it in the box above and Knit's Integrations Agent researches Thoughtly and Keap's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking Keap and Thoughtly?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in Keap can automatically generate a ticket in Thoughtly for implementation support.